Karla Tavira
Gainesville,GA
Summary
Talented and self-driven administrative, receptionist, managing, and customer service
professional. Maximizes customer satisfaction by strategically managing calls and implementing process improvements. Devoted to help and take on responsibilities as I become more knowledgeable and constructive on my day-to-day job duties. Persistent and resourceful problem-solver with excellent research and communication skills both English and Spanish.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Legal Assistant/Receptionist
The Law office of W. Bryant Green
Gainesville, GA
09.2023 - Current
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Maintained client confidentiality in all matters.
- Answered phones promptly while providing courteous customer service.
- Scanned physical documents into electronic format for storage in a secure database system.
- Processed incoming mail on a daily basis.
- Filed clients' legal documents in relevant courts for processing.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Greeted clients upon arrival at office and provided assistance as needed.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Assisted with document production and deposition preparation.
- Participated in client interviews, observed questioning process and documented information.
Customer Service/Office Administrator
IrriMax
Lawrenceville, GA
02.2021 - 09.2023
- Coordinated and managed daily administrative operations of the office.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Organized and maintained filing systems, including electronic databases and records.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Manage the sales order process; entering, and invoicing EDI and specialty accounts that have their own vendor products.
- Handle deductions for the accounting department.
- Created memos, letters and other documents, fostering internal and external communication.
Sterile Processing Technician
Northeast Ga Medical Center
Gainesville, GA
02.2018 - 01.2021
- Prepared trays, instrument packs and surgical sets.
- Inspected instruments for cleanliness, proper function and breakage by viewing instruments before assembly.
- Operated steam sterilizers, washer-disinfectors, ultrasonic cleaners, dry heat ovens, and other related equipment.
- Packaged instruments into peel pouches and properly labeled pouches.
- Maintained accurate records of all sterilized items, including item number, date, time, type of sterilizer used, and operator initials.
- Performed decontamination of medical instruments and equipment to prepare for sterilization.
- Assembled instrument trays according to established protocols using aseptic technique.
- Recorded results of biological and diagnostic tests.
- Ensured compliance with safety guidelines in accordance with OSHA regulations.
- Reported any malfunctions or discrepancies in equipment to management immediately.
- Set proper temperature, pressure and parameters for steam machines to prepare for instrument cleaning.
- Examined equipment to detect leaks, worn, or loose parts or other indications of disrepair.
Manager
Sally Beauty Supply
Buford, GA
03.2014 - 07.2017
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Education
Some College (No Degree) - General Studies
University of North Georgia
Oakwood, GASome College (No Degree) - Sterile Processing Technology
Gwinnett Technical College
Lawrenceville, GASkills
- Litigation Support
- Administrative assistance
- File Organization
- Proofreading
- Client Support
- Bilingual
- Computer literacy, experience with
Microsoft Office software including Word,
PowerPoint and Excel - Basic surgical Procedures
- Time Management
- Organized
- Bilingual
- Appointment Scheduling
- Paperwork Processing
- Scheduling
- Data Entry
- Problem-solving abilities
- Confidentiality
- Office Administration
- Supplies Ordering
- Events Coordination
Languages
English
Professional
spanish
Professional
Certification
- Sterile Processing Technician
Timeline
Legal Assistant/Receptionist
The Law office of W. Bryant Green
09.2023 - Current
Customer Service/Office Administrator
IrriMax
02.2021 - 09.2023
Sterile Processing Technician
Northeast Ga Medical Center
02.2018 - 01.2021
Manager
Sally Beauty Supply
03.2014 - 07.2017
Some College (No Degree) - General Studies
University of North Georgia
Some College (No Degree) - Sterile Processing Technology
Gwinnett Technical College
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