Karla Terrazas
Willcox,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
14
14
years of professional experience
Work History
Strive Vineyards
Wine sales representative
Willcox, AZ
05.2022 - 08.2022
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Created detailed reports on customer feedback, preferences, trends and competitor activity in order to identify areas of improvement.
- Built relationships with key decision makers at retail outlets and restaurants in order to maximize sales opportunities.
- Performed quality control checks on incoming shipments from vendors against purchase orders prior to releasing items into stock.
Sales Associate
Bealls Store
Willcox, AZ
11.2016 - 08.2020
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Trained new team members in cash register operation, stock procedures, and customer services.
Customer Service Representative
Call Center Rep
Douglas , Az
07.2019 - 04.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Childcare Provider
Childcare
Willcox, AZ
09.2017 - 09.2018
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Sanitized toys and tables to maintain clean, safe environment.
- Communicated with parents about daily activities and any concerning behaviors.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
Cashier
Safeway
Willcox, AZ
09.2016 - 10.2017
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Cashier Assistant
Popeyes Louisiana Chicken
Willcox, AZ
08.2008 - 05.2010
- Interacted politely with customers to promote quality service during checkout.
- Swept and mopped front end during shifts to maintain professional appearance.
- Issued receipts, change and refunds to customers to promote smooth operations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
- Handled merchandising and restocking needs for multiple checkout lanes.
Education
High School Diploma -
Willcox High School
Willcox, AZ05-2011
Skills
- Collaboration
- Google Drive
- Excellent Communication
- Problem Resolution
- Multitasking
- Friendly, Positive Attitude
- Relationship Building
- Problem-Solving
Timeline
Strive Vineyards
Wine sales representative
05.2022 - 08.2022
Customer Service Representative
Call Center Rep
07.2019 - 04.2020
Childcare Provider
Childcare
09.2017 - 09.2018
Sales Associate
Bealls Store
11.2016 - 08.2020
Cashier
Safeway
09.2016 - 10.2017
Cashier Assistant
Popeyes Louisiana Chicken
08.2008 - 05.2010
High School Diploma -
Willcox High School
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