Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karla Terrell

Sachse,Texas

Summary

Dental professional with 40 years of experience, advancing from dental assistant to office manager. Expertise in managing front desk operations, including insurance claims and multi-line phone systems. Dedicated to delivering exceptional patient service and effectively addressing concerns.

Overview

19
19
years of professional experience

Work History

Office Manager

Westpark Village Dental Care
Plano, TX
04.2024 - Current
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable.
  • Maintained organized filing system for records, correspondence, and documents.
  • Managed front desk operations by greeting visitors and directing inquiries to appropriate personnel.
  • Responded professionally to customer inquiries via phone and email.
  • Supervised staff members while organizing schedules and delegating tasks effectively.
  • Assisted in preparation of budgets, forecasts, and financial statements.
  • Provided training on office policies and procedures to new hires.
  • Coordinated communication efforts by answering phone calls
  • Eagle Soft
  • Great patients, dismiss patients, schedule appointments, post insurance payments

Scheduling Coordinator

Geller Orthodontics
Plano, TX
10.2021 - 06.2023

Greeting patients as they arrive, dismissing patients as they leave and scheduling all next appointments. I was the main person to answer the phones, collect all information for new patients. I logged every new patient and who referred them. I was responsible to call all recalls and those not scheduled. Dolphin Software

Realtor

Jp And Associates
Rockwall, TX
02.2015 - 10.2021

Represent buyers and sellers when purchasing or selling their home. Write contracts, work with vendors, continue education courses, schedule inspections, with clients from contract to close.

Office Coordinator

Scott Thompson, DDS
Plano, TX
06.2019 - 01.2021

All Front Office duties. Greet patients, Check patients in and out, answer phones, make appointments, schedule to goal, keeping dr and hyg schedules full, verify insurance, input insurance data in computer, treatment planning, review financial options with patients, collect patients financial portion after each appointment, keep front area clean and comply with all CDC guidlines.

Front Office Manager

Frisco Square Dental
Frisco, Tx
03.2010 - 07.2014

Greeting patients, answering phones, schedule appointments, file insurance claims, pay bills, pay quarterly taxes, make sure office runs smooth.

Front Office Manager

Olof Veth, DDS
Dallas, TX
02.2006 - 02.2010

Great patients, answer phones, schedule appointments, coordinate patients treatment with their general dentist, pay bills, dictation, make sure office runs smooth.

Education

Basics

Eastfield College
Mesquite, TX

Science-pre req for Dental Hygiene

Brookhaven College
Dallas, TX

Required classes to obtain license

Champions School of Real Estate
Plano

Skills

  • Patient education
  • Dentrix proficiency
  • Treatment room setup
  • Payment processing
  • Disinfecting rooms and equipment
  • Patient confidentiality
  • Detail-oriented
  • Multitasking
  • Sterilization techniques
  • Restorative dentistry
  • Dental staff support
  • Patient schedule management
  • Periodontics
  • Exam room setups
  • Verify Insurance
  • Check patients in and out
  • Treatment plan presentation
  • Team player

Timeline

Office Manager

Westpark Village Dental Care
04.2024 - Current

Scheduling Coordinator

Geller Orthodontics
10.2021 - 06.2023

Office Coordinator

Scott Thompson, DDS
06.2019 - 01.2021

Realtor

Jp And Associates
02.2015 - 10.2021

Front Office Manager

Frisco Square Dental
03.2010 - 07.2014

Front Office Manager

Olof Veth, DDS
02.2006 - 02.2010

Basics

Eastfield College

Science-pre req for Dental Hygiene

Brookhaven College

Required classes to obtain license

Champions School of Real Estate