Summary
Overview
Work History
Education
Skills
Certification
Volunteer work
Timeline
Generic

Karla Tolbert

Helena ,Alabama

Summary

Supportive Marketing Intern talented in helping devise innovative solutions to unexpected challenges. Creative market strategist focused on enhancing business and meeting customer goals. Promotes business development through savvy product promotion and data-driven approaches. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Seamstress

Self-employeed
Helena, United States
12.2011 - Current
  • Generated seaming, hemming and alterations revenue by scheduling consultations and appointment to meet 60]% of sales goals
  • Estimated costs of alterations for customers to make decisions before sewing work began.
  • Create and print patterns to cut fabric pieces, assemble to create wearable garment.
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
  • Operated sewing machines to join, reinforce or decorate products and performed hand stitching for smaller projects.

Administrative Office Assistant

Grayson & Associates
Vestavia Hills , AL
08.2021 - 04.2022
  • Answer 75-100 calls per day incoming calls to assist patients, pharmacists, law firm representatives, or o medical professionals, to schedule or cancel in-office or telehealth appointments.
  • Scheduling appointments using patient portal software.
  • Sending messages to provider's offices to request callbacks or prescriptions.
  • Transferring calls to different departments to assist patience prospective new patients.
  • Calling patients to confirm appointment times and rescheduling.
  • Connecting suicidal/homicidal patient to doctor’s direct offices to assist patients in crisis. patient's crisis.
  • Gatekeeping.

Prep-Cook

McDonalds
Helena, Alabama
06.2018 - 03.2020
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Making and baking 15 batches of biscuits and pies. Setting ingredients on line to prepare coworkers to serve lunch.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.

General Laborer

Automation Personnel
Pelham, Alabama
12.2016 - 09.2019
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Read work orders to determine work assignments and equipment and materials needed
  • Assisted team members with tasks that require group effort

Screen Printer

Alterations By George
Helena, Alabama
04.2014 - 11.2016
  • Set up 2-5 printing machines daily and maintaining functional and clean workspace.
  • Copied customer designs and translated to functional print screens.
  • Cleaned, adjusted and repaired screen printing machines.
  • Prepared, mixed and loaded screen ink.
  • Received and examined work orders to determine printing times, ink and material quantities.
  • Performed quality checks and dried, folded and packed completed articles.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Maintained relationships with clients through punctuality and excellent customer service.

Hairstylist

Calvin's Barbershop
Alabaster, Alabama
04.2007 - 06.2011
  • Distributed business cards outside of salon to generate new business.
  • Processed payments, entering sales in register for prompt customer service.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Determined appropriate hair treatments based on conditions and textures.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services.
  • Completed in-home services for elderly clients unable to travel to salon.
  • Scheduled customer appointments and rearranged individual time slots to meet demand

Hairstylist

Regis / Smartstyle
Pelham And Calera , Alabama
08.2004 - 05.2007
  • Counted and documented opening and closing cash amounts daily.
  • Organized sales area and work station to showcase products and boost sales.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Determined appropriate hair treatments based on conditions and textures.
  • Resolved guest complaints about service or style.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference.
  • Processed payments, entering sales in register for prompt customer service.

Education

Bachelor of Arts - Major- Entrepreneurship. Min- Marketing

UAGC Formerly Ashford University
San Diego, CA
05.2021

Associate of Science - Cosmetology

International Beauty Academy
Colorado Springs, CO
10.1991

High School Diploma -

Thompson High School
Alabaster, AL
05.1988

Skills

  • Creative Solutions
  • Inventory Records
  • Customer Satisfaction
  • Critical Thinking
  • Sales Techniques
  • Social Perceptiveness
  • Client Support
  • Microsoft PowerPoint
  • Performance Goals

Certification

  • Developing Effective Teams., Sophia via Ashford University - 2019
  • The Essentials of Managing Conflict ,Sophia via Ashford University - 2019
  • Certified HIPAA Awareness for Mental Health from HIPAA Training.com., Grayson & Associates - 2021
  • Customer Service Foundations, LinkedIn Learning - 5/05/2021.
  • Being and Effective Team Member, LinkedIn Learning - 4/20/2022
  • Customer Service: Call Control Strategies Completed, LinkedIn Learning - 4/13/2022
  • Microsoft Excel 2019 Alison- April 2022
  • Learning Word 2021, Learning Word 2021 - May 2022

Volunteer work

Bible Teacher - March 2012 - 2017

Voice of Faith International Ministries Helena, AL

  • Teaching children ages 5-8 bible lessons through arts, crafts, songs and preplanned assignments.

Camp Tender - June 2013-June 2015

Voice of Faith International Ministries Helena, AL


  • Advertising for the camp to get families to enroll their children.
  • Greeting families and giving them an overview of the plans for the month of the camp and tour of the facilities to encourage participation on behalf of the parents and the children.
  • Operating Vehicles, Mechanized Devices, or Equipment.
  • Ordering supplies: t-shirts, bags, food and promotional products.
  • Using Microsoft Word and PowerPoint to create advertisements, certificates for children and adult volunteers for the award ceremony.

Timeline

Administrative Office Assistant

Grayson & Associates
08.2021 - 04.2022

Prep-Cook

McDonalds
06.2018 - 03.2020

General Laborer

Automation Personnel
12.2016 - 09.2019

Screen Printer

Alterations By George
04.2014 - 11.2016

Seamstress

Self-employeed
12.2011 - Current

Hairstylist

Calvin's Barbershop
04.2007 - 06.2011

Hairstylist

Regis / Smartstyle
08.2004 - 05.2007

Bachelor of Arts - Major- Entrepreneurship. Min- Marketing

UAGC Formerly Ashford University

Associate of Science - Cosmetology

International Beauty Academy

High School Diploma -

Thompson High School

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Karla Tolbert