Karla Tribulski

• Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
• Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Addressed and resolved customer complaints to increase trust and satisfaction.
• Kept kitchen clean and organized by performing daily maintenance tasks.
• To provide support as a dishwasher when the person in charge does not show up.
• To help and provide support to the cook 1 as a cook 2 by cooking breakfast and prepare the salad station.

• Organizing employee shift
• Training and Motivating the team members and checking private and public areas for tidiness
• Provided strategic recommendations and managed agency resources to fulfill client's needs.
• Assignment of Housekeeping Tasks
• Perform cleaning duties when there was staff shortage
• Establishment of standards and procedures to work
• To identify opportunity areas in the team and apply improvement plan to the employees.
• Weekly meetings with managers and directors to provide reports and discuss any issue that had to be addressed at the time.
• To recommend service improvement to management

• Ensure clients and customers receive optimal Services and Support
• Resolve customer conflicts and handle escalation procedures
• Follow up on customers' complaints and appeals closely
• Provide feedback proactively to make work processes more efficient or to enhance customer experience
• Ensure timely and accurate upkeep of records within systems
• Provide guidance and leadership to customer service team
• Improvement of the priocedures
• To assign the team members the daily tasks to work on
• To monitor calls to ensure every one was handled with professionalism and with the correct solutions
• To provide weekly reports the managers and directors to assure the goals from the company are being achieved and/or address any issue that needed immediate attention.

Focused on the “Know Your Customer” (KYC) program to ensure the requirements of the US AML program and Sigue´s Internal Interdiction program are met according to regulatory and internal expectations. Coordinate the analysis of high risks customer profiles in our Compliance monitoring system. Develop and maintain a thorough understanding of the needs from the business and technical perspective. Work closely with the BSA regulations in order to collect the KYC requirements from clients and agents. The following were my main activities:

• To execute system testing
• To update manuals and processes
• To prepare and provide evidence for audit purposes
• Responsible of all management of the team (administrative tasks)
• Responsible of the call center area
• Responsible in distributing the tasks to the team
• Responsible of the implementation of a QA process
• To attend the most complex calls from customers who refused to provide the required
  documentation