Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karla Trujillo

Grand Island,NE

Summary

I have experience Interpreting and providing customer service for 6+ years. I have helped customers in different areas including medical and financial institutions. I Move easily between Spanish and English without missing details. I'd like to succeed and be a part of a workplace that focus on their customers and their needs. I want to find solutions. I believe in doing my part to be successful as a team. I am also a fast learner and multitasker. Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Teller

Home Federal Bank
Grand Island, NE
02.2024 - Current
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Handled large volumes of currency quickly and accurately with minimal errors.

Cashier

Dollar Tree
Grand Island, NE
10.2023 - 02.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated a cash register efficiently and accurately, count money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Interpreted for Spanish speaking customers when needed.
  • Provided clerical assistance when necessary.

Medical Interpreter

Heartland Health Center
Grand Island, Nebraska
09.2022 - 06.2023
  • Responded to requests from healthcare staff for interpreting services.
  • Assisted healthcare workers by translating telephone conversations with patients and family members.
  • Interpreted verbal and written information during examinations, tests and treatments.
  • Delivered real-time, accurate oral translations and interpretations for patients.
  • Provided coverage for call center and assisted with various clerical tasks when needed.

Phone Line Customer Service

Principal Financial Group Inc
Grand Island, NE
11.2020 - 02.2022
  • Answer question for customers, transfer to correct departments and guide customers into their accounts.
  • Interpret/Translate to Spanish speaking customers.
  • Usage of Excel, Compass , Java and Microsoft products, also Outlook.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Maintained strong call control and quickly worked through scripts to address problems.

Bilingual Assistant

GIPS-Walnut Middle School
Grand Island, NE
10.2019 - 10.2020
  • Facilitated small group instruction and activities for students of varying abilities.
  • Supported teachers by preparing materials, setting up equipment, and organizing supplies.
  • Greeted parents at school events to provide information about curriculum and activities.
  • Provided feedback on completed assignments or tests related to specific subject matter.
  • Assisted teachers with instruction and provided clerical support for diverse needs.

Distribution And Imaging Specialist

Principal Financial Group
Grand Island, NE
10.2016 - 07.2019
  • Sorted and distributed business correspondence to correct department or staff member
  • Did scanning, faxing and Imaging jobs
  • Worked with Data entry
  • Answered phone and front desk coverage when needed
  • Worked with programs such as Microsoft, Excel Outlook and Windows 7 and 10
  • Multitasked and worked under pressure

Cashier

Colorado Ranch Market
Aurora, CO
06.2014 - 09.2016
  • Trained new team members in cash register operation, stock procedures and customer service
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
  • Helped customers find specific products, answering questions and offering advice
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions
  • Troubleshot and resolved issues with cash registers, card scanners and printers
  • Learned roles of other departments to provide coverage and keep store operational such as Meat dpt. and Restaurant/ waitress
  • Properly verified customer identification for alcohol or tobacco purchases
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage

Education

Information Technology

Central Community College
Grand Island, NE
03-2026

High School Diploma -

ACHS
Aurora, CO
05.2016

Skills

I am bilingual in Spanish and English I can communicate, write and read on both languages I have Medical Interpreting experience, and I am familiar with Dental and Medical terminology I stay calm under pressure in stressful moments

I know how to prioritize and multitask

I'm a fast learner, I also enjoy working with others

I love to work with people and help them

I have skills and experience for clerical work, and also working with costumers I enjoy changes and I also adapt to routines I love new challenges I have previous experience working in a call center

Timeline

Teller

Home Federal Bank
02.2024 - Current

Cashier

Dollar Tree
10.2023 - 02.2024

Medical Interpreter

Heartland Health Center
09.2022 - 06.2023

Phone Line Customer Service

Principal Financial Group Inc
11.2020 - 02.2022

Bilingual Assistant

GIPS-Walnut Middle School
10.2019 - 10.2020

Distribution And Imaging Specialist

Principal Financial Group
10.2016 - 07.2019

Cashier

Colorado Ranch Market
06.2014 - 09.2016

Information Technology

Central Community College

High School Diploma -

ACHS
Karla Trujillo