Karla Trujillo
Grand Island,NE
Summary
I have experience Interpreting and providing customer service for 6+ years. I have helped customers in different areas including medical and financial institutions. I Move easily between Spanish and English without missing details. I'd like to succeed and be a part of a workplace that focus on their customers and their needs. I want to find solutions. I believe in doing my part to be successful as a team. I am also a fast learner and multitasker. Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Teller
Home Federal Bank
Grand Island, NE
02.2024 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Maintained confidentiality of all customer records and information according to company policies.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Handled large volumes of currency quickly and accurately with minimal errors.
Cashier
Dollar Tree
Grand Island, NE
10.2023 - 02.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated a cash register efficiently and accurately, count money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Interpreted for Spanish speaking customers when needed.
- Provided clerical assistance when necessary.
Medical Interpreter
Heartland Health Center
Grand Island, Nebraska
09.2022 - 06.2023
- Responded to requests from healthcare staff for interpreting services.
- Assisted healthcare workers by translating telephone conversations with patients and family members.
- Interpreted verbal and written information during examinations, tests and treatments.
- Delivered real-time, accurate oral translations and interpretations for patients.
- Provided coverage for call center and assisted with various clerical tasks when needed.
Phone Line Customer Service
Principal Financial Group Inc
Grand Island, NE
11.2020 - 02.2022
- Answer question for customers, transfer to correct departments and guide customers into their accounts.
- Interpret/Translate to Spanish speaking customers.
- Usage of Excel, Compass , Java and Microsoft products, also Outlook.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
Bilingual Assistant
GIPS-Walnut Middle School
Grand Island, NE
10.2019 - 10.2020
- Facilitated small group instruction and activities for students of varying abilities.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Greeted parents at school events to provide information about curriculum and activities.
- Provided feedback on completed assignments or tests related to specific subject matter.
- Assisted teachers with instruction and provided clerical support for diverse needs.
Distribution And Imaging Specialist
Principal Financial Group
Grand Island, NE
10.2016 - 07.2019
- Sorted and distributed business correspondence to correct department or staff member
- Did scanning, faxing and Imaging jobs
- Worked with Data entry
- Answered phone and front desk coverage when needed
- Worked with programs such as Microsoft, Excel Outlook and Windows 7 and 10
- Multitasked and worked under pressure
Cashier
Colorado Ranch Market
Aurora, CO
06.2014 - 09.2016
- Trained new team members in cash register operation, stock procedures and customer service
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Helped customers find specific products, answering questions and offering advice
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Learned roles of other departments to provide coverage and keep store operational such as Meat dpt. and Restaurant/ waitress
- Properly verified customer identification for alcohol or tobacco purchases
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
Education
Information Technology
Central Community College
Grand Island, NE03-2026
High School Diploma -
ACHS
Aurora, CO05.2016
Skills
I am bilingual in Spanish and English I can communicate, write and read on both languages I have Medical Interpreting experience, and I am familiar with Dental and Medical terminology I stay calm under pressure in stressful moments
I know how to prioritize and multitask
I'm a fast learner, I also enjoy working with others
I love to work with people and help them
I have skills and experience for clerical work, and also working with costumers I enjoy changes and I also adapt to routines I love new challenges I have previous experience working in a call center
Timeline
Teller
Home Federal Bank
02.2024 - Current
Cashier
Dollar Tree
10.2023 - 02.2024
Medical Interpreter
Heartland Health Center
09.2022 - 06.2023
Phone Line Customer Service
Principal Financial Group Inc
11.2020 - 02.2022
Bilingual Assistant
GIPS-Walnut Middle School
10.2019 - 10.2020
Distribution And Imaging Specialist
Principal Financial Group
10.2016 - 07.2019
Cashier
Colorado Ranch Market
06.2014 - 09.2016
Information Technology
Central Community College
High School Diploma -
ACHS
Similar Profiles
Kayla WillettKayla Willett
Assistant Vice President/Branch Manager at Home Federal BankAssistant Vice President/Branch Manager at Home Federal Bank
Katherine SurretteKatherine Surrette
Residential Mortgage Loan Processor at Home Federal Bank of TennesseeResidential Mortgage Loan Processor at Home Federal Bank of Tennessee
Tasé CashTasé Cash
Bank Teller at Home Federal Bank-Knoxville, TNBank Teller at Home Federal Bank-Knoxville, TN