Karla Uceda
Oklahoma City,OK
Summary
Dynamic and results-oriented professional with extensive experience in case management and patient care at Integris. Excelled in reducing hospital readmission rates and improving patient satisfaction through effective care planning and relationship building. Skilled in data entry and HIPAA compliance, demonstrating a proven ability to meet critical healthcare metrics.
Overview
20
20
years of professional experience
Work History
Case Management Associate
Integris Southwest Medical Center
01.2023 - Current
- Coordinated community resources to provide continuity of care for patients transitioning between settings.
- Improved patient satisfaction through consistent communication, support, and advocacy.
- Assisted diverse clients in overcoming barriers to healthcare access, including financial constraints, transportation issues, or language barriers.
- Participated in ongoing professional development to maintain current knowledge of best practices in case management.
- Maintained accurate records by diligently updating case files and documenting client interactions in a timely manner.
- Facilitated family meetings to foster understanding of the treatment process and address any concerns or questions from loved ones.
- Supported the case management team by providing backup coverage and assistance during periods of high caseloads or staff shortages.
- Reduced hospital readmission rates with timely follow-ups and thorough discharge planning.
Population Health Case Mangament
Integris Baptist Medical Center
02.2019 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completion of the transition of care calls for assigned clinics.
- Educating patients about their condition and medications and providing them with specific care and treatment instructions. Making a patient goal and monitoring their progress.
- Help to meet metrics.
Medical Assistant
Integris
04.2005 - 01.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Associate of Applied Science -
Rose State College
Oklahoma City, OKSkills
- Data entry proficiency
- Care planning
- Data collection
- Discharge coordination
- Relationship building
- Team building
- Task prioritization
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Direct patient care
- Vital signs monitoring
- CPR
- Specimens collection and processing
Languages
Spanish
Professional Working
Timeline
Case Management Associate
Integris Southwest Medical Center
01.2023 - Current
Population Health Case Mangament
Integris Baptist Medical Center
02.2019 - 01.2023
Medical Assistant
Integris
04.2005 - 01.2019
Associate of Applied Science -
Rose State College
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