Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karla Vasquez

Dallas,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, open to new opportunities and highly interested to give the best of the service.



Overview

5
5
years of professional experience

Work History

Host

Snooze AM Eatery
08.2023 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.

Customer Service Representative

Call Center Group
01.2019 - 01.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.

Education

High School Diploma -

Manuel Antonio Rueda Jara
Colombia
12.2018

Skills

  • Reservation Coordination
  • POS Software
  • Dining Room Management
  • Event Planning
  • Assist Customers
  • Order Accuracy
  • Resolving Irregularities
  • Multi-Line Telephone Systems
  • Guest Inquiries
  • Tact and Diplomacy

Languages

Spanish
Native or Bilingual

Timeline

Host

Snooze AM Eatery
08.2023 - Current

Customer Service Representative

Call Center Group
01.2019 - 01.2022

High School Diploma -

Manuel Antonio Rueda Jara

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Karla Vasquez