Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karla Vazquez

Kansas City,KS

Summary

Proven to excel in high-volume environments, I leveraged my strong multitasking and exceptional customer service skills at Salty Iguana to significantly enhance guest satisfaction. My expertise in responsible alcohol service and inventory management, coupled with a dedication to fostering positive team dynamics, has consistently driven operational improvements and positive customer experiences. Motivated individual with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

4
4
years of professional experience

Work History

Bartender

Salty Iguana
09.2023 - 09.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Server

Salty Iguana
07.2023 - 09.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.

Assistant Manager

Salty Iguana
03.2023 - 09.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Server

Tacos and Tequila
11.2022 - 06.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Cashier

El Torito Supermarket
08.2020 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Albuquerque High School
Albuquerque, NM
05.2000

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Patience and Tolerance
  • Team player attitude
  • Cleanliness and hygiene
  • Organizational ability
  • Responsible Alcohol Service
  • Complex Problem-Solving
  • Payment Processing
  • Handling Difficult Customers
  • Cash Register Operation
  • Menu Memorization
  • Memory retention
  • Professional Appearance
  • Alcohol awareness
  • Food Service
  • Inventory
  • Staff Management
  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement

Languages

Spanish
Native or Bilingual

Timeline

Bartender

Salty Iguana
09.2023 - 09.2024

Server

Salty Iguana
07.2023 - 09.2024

Assistant Manager

Salty Iguana
03.2023 - 09.2024

Server

Tacos and Tequila
11.2022 - 06.2023

Cashier

El Torito Supermarket
08.2020 - 11.2022

High School Diploma -

Albuquerque High School

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