Karla Vazquez Martinez
Orlando,FL
Summary
A hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Bilingual Virtual Call Center Agent
Valvoline Instant Oil Change
Orlando, FLORIDA
05.2021 - Current
- Assisted customers with inquiries, issues and complaints via telephone,
- Provided accurate information on products and services to customers.
- Resolved customer service inquiries promptly and efficiently.
- Maintained up-to-date knowledge of company's products, services and promotions.
- Identified customer needs by asking probing questions and actively listening to responses.
- Help with onboarding new bilingual agents.
- Assist with the bilingual material creation.
- Recognized by management for providing exceptional customer service.
Head Office Clerk
Tropical View Care, LLC
Orlando, FL
05.2015 - 05.2021
- Delivered clerical support by efficiently handling wide range of routine and special requirements
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Processed client rebate reconciliation, reporting and check requests
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents
- Handled all incoming business and client requests for information
- Managed multiple projects simultaneously using organizational and analytical skills.
Education
High School Diploma -
Florida Virtual School Full Time 9-12
05.2016
Skills
- Office administration
- Scheduling
- Strategic Planning
- Administrative support
- Office management
- Business administration
- Verbal and written communication
- Responsible
- Teamwork
- Training
Languages
Spanish
Native/ Bilingual
Timeline
Bilingual Virtual Call Center Agent
Valvoline Instant Oil Change
05.2021 - Current
Head Office Clerk
Tropical View Care, LLC
05.2015 - 05.2021
High School Diploma -
Florida Virtual School Full Time 9-12
Similar Profiles
OWEN CARDELINOOWEN CARDELINO
Lube Technician at Valvoline Instant Oil ChangeLube Technician at Valvoline Instant Oil Change
Ryan StarkRyan Stark
Lube Technician at Valvoline Instant Oil ChangeLube Technician at Valvoline Instant Oil Change
Khang LeKhang Le
Automotive Lube Technician at Valvoline Instant Oil ChangeAutomotive Lube Technician at Valvoline Instant Oil Change
Ryan BoosRyan Boos
Assistant Manager at Valvoline Instant Oil ChangeAssistant Manager at Valvoline Instant Oil Change
Kenisha HusbandsKenisha Husbands
Greeter at Launch Entertainment ParkGreeter at Launch Entertainment Park