Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karla Velasquez

Alexandria,VA

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

8
8
years of professional experience

Work History

Patient Observation Assistant

Compass Group
03.2024 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Enhanced patient comfort by providing compassionate and attentive care during observation periods.
  • Improved patient safety by vigilantly monitoring their condition, promptly reporting changes or concerns to the appropriate healthcare professionals.
  • Reduced risk of falls or injuries by closely monitoring high-risk patients and implementing appropriate precautionary measures.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Patient Safety Associate

INOVA
03.2022 - 03.2024
  • Reduced incidents of patient harm through proactive identification and mitigation of potential risks.
  • Remain with patient at all times and continuously monitor the welfare of patients who cannot be left alone because they may be at risk of injury or may be combative, agitated or may endanger themselves.
  • Continuously observes patients for significant changes in behavior or movement and accurately report in a timely manner directly to the RN responsible for the patient.
  • Be respectful of the patient, family, concerning privacy and confidentiality of patient's medical needs.
  • Monitored patient progress and reported changes to healthcare professionals.
  • Maintains complete, accurate and legible patient care documentation as required by hospital and/or system policy.

Team Member

Target
11.2018 - 03.2022
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Crew Member

Sweetgreen
03.2017 - 11.2018
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Education

Northern Virginia Community College
Alexandria

High School Diploma -

T.C. Williams High School
Alexandria, VA
06.2019

Skills

Fast Learner

Languages

Spanish
Native or Bilingual

Timeline

Patient Observation Assistant

Compass Group
03.2024 - Current

Patient Safety Associate

INOVA
03.2022 - 03.2024

Team Member

Target
11.2018 - 03.2022

Crew Member

Sweetgreen
03.2017 - 11.2018

Northern Virginia Community College

High School Diploma -

T.C. Williams High School

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Karla Velasquez