Karla Velasquez
Alexandria,VA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Patient Observation Assistant
Compass Group
Fairfax, VA
03.2024 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Enhanced patient comfort by providing compassionate and attentive care during observation periods.
- Improved patient safety by vigilantly monitoring their condition, promptly reporting changes or concerns to the appropriate healthcare professionals.
- Reduced risk of falls or injuries by closely monitoring high-risk patients and implementing appropriate precautionary measures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Patient Safety Associate
INOVA
Fairfax, VA
03.2022 - 03.2024
- Reduced incidents of patient harm through proactive identification and mitigation of potential risks.
- Remain with patient at all times and continuously monitor the welfare of patients who cannot be left alone because they may be at risk of injury or may be combative, agitated or may endanger themselves.
- Continuously observes patients for significant changes in behavior or movement and accurately report in a timely manner directly to the RN responsible for the patient.
- Be respectful of the patient, family, concerning privacy and confidentiality of patient's medical needs.
- Monitored patient progress and reported changes to healthcare professionals.
- Maintains complete, accurate and legible patient care documentation as required by hospital and/or system policy.
Team Member
Target
Alexandria, VA
11.2018 - 03.2022
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Crew Member
Sweetgreen
Arlington, VA
03.2017 - 11.2018
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Northern Virginia Community College
AlexandriaHigh School Diploma -
T.C. Williams High School
Alexandria, VA06.2019
Skills
Fast Learner
Time Management
Computer Skills
Team Collaboration
Verbal and written communication
Data Entry
File and Record Keeping
Patient Care
Electronic Communication
Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Patient Observation Assistant
Compass Group
03.2024 - Current
Patient Safety Associate
INOVA
03.2022 - 03.2024
Team Member
Target
11.2018 - 03.2022
Crew Member
Sweetgreen
03.2017 - 11.2018
Northern Virginia Community College
High School Diploma -
T.C. Williams High School