Karla Velazquez
San Pablo,CA
Summary
Focused on maintaining smooth and orderly front desk operations. Handles high volume of visitors efficiently. Familiar with completing diverse administrative tasks and special projects. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
7
7
years of professional experience
Work History
Front Desk Coordinator
Lifelong Medical Care
05.2020 - Current
- Scheduled appointments in computer system.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Verified patient demographic information, copied documentation and directed to provided information.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Eligibility Specialist
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
- Trained all staff on front desk procedures and policies.
- Coordinated correspondence and scheduling between administration, employees and clients using calendaring software.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used EPIC to maintain and update records of internal data.
Front Desk Receptionist
Marin Community Clinic
11.2018 - 05.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Receptionist Administrator
Wccusd Early Learning Department
02.2017 - 11.2018
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Flow Team Member
Target
08.2016 - 01.2017
- Unpacked new merchandise shipments and prepared for placement on selling floor by folding, hanging or stacking.
- Unloaded packages from incoming trucks to inspect contents.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Cross-trained in different departments of store to learn new tasks and better understand workflows and business operations.
- Marked items with identifying codes such as price, stock or inventory control codes.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
Education
High School Diploma -
Richmond High School
Richmond, CA06.2005
Skills
- Front Desk Management
- Mail and Packages
- Posting Charges
- Guest Satisfaction
- Clerical Writing
- Appointment Setting
- Data Entry
- Phone Call Direction
- Guest Services
- Sales Expertise
- Time Management
- Safety and Security Procedures
- Cash Handling
- Help Desk
- Credit and Cash Payments
- Guest Relations
- Administrative Support
- Clerical Support
- Guest Check-In and Check-Out
- Scheduling
- Registration
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Coordinator
Lifelong Medical Care
05.2020 - Current
Front Desk Receptionist
Marin Community Clinic
11.2018 - 05.2020
Receptionist Administrator
Wccusd Early Learning Department
02.2017 - 11.2018
Flow Team Member
Target
08.2016 - 01.2017
High School Diploma -
Richmond High School
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