Summary
Overview
Work History
Skills
Timeline
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Karla Ventura

Rockville,MD

Summary

Reliable professional with a positive attitude, dedicated to delivering quality in all operational activities. Demonstrates articulate communication skills and is known for high productivity and efficient task completion.

Overview

6
6
years of professional experience

Work History

Storage Administrator

495 Movers
Rockville, MD
01.2021 - Current
  • Configured user accounts according to company policies and established user access rights based on individual needs.
  • Resolved customer inquiries in a timely manner, exceeding service-level agreements.
  • Identified opportunities to improve customer service procedures and implemented changes accordingly.
  • Documented all customer interactions in the company's database system.
  • Conducted regular follow-up calls with customers to ensure their satisfaction with services provided.
  • Assisted other departments with resolving any outstanding client issues.

Receptionist Administrator

Excalibur Moving Group
Rockville, MD
03.2020 - 01.2021
  • Organized daily office operations, such as filing paperwork, following up with potential leads/clients, and retaining optimal client relationships.
  • Assisted with administrative tasks such as data entry into company databases.
  • Scheduled appointments and maintained calendars for staff members.
  • Greeted visitors and provided them with assistance.
  • Responded to inquiries from internal staff members regarding office operations.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

Chiropractic Assistant / Front Desk

Clark Chiropractic Center
Gaithersburg, MD
06.2018 - 04.2019
  • Provided assistance with other duties as assigned by chiropractor or office manager.
  • Accurately entered data into computer systems related to patient visits or treatments received.
  • Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
  • Provided support to patients experiencing pain or discomfort before or after treatment sessions.
  • Ensured cleanliness of equipment used during treatments.
  • Greeted patients, verified insurance and collected co-payments.
  • Answered patient questions regarding their care plan or billing inquiries.

Skills

  • Bilingual
  • Time Management
  • Data Entry
  • Administrative Support
  • Project Coordination
  • Office Administration
  • Documentation And Reporting
  • Schedule Management
  • Medical terminology proficiency
  • Electronic Health Records Management
  • Effective written and verbal communication
  • Billing support
  • Insurance Billing

Timeline

Storage Administrator

495 Movers
01.2021 - Current

Receptionist Administrator

Excalibur Moving Group
03.2020 - 01.2021

Chiropractic Assistant / Front Desk

Clark Chiropractic Center
06.2018 - 04.2019

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Karla Ventura