Karla Veysey
Las Vegas,NV
Summary
A detail-oriented professional with over 14 years of experience in managing office procedures, addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. Known for excellent communication skills, both verbal and written, and a genuine empathy for customer concerns. Experienced in meeting deadlines and working under pressure with a high level of awareness and adaptability in fast-paced environments. Seeking a challenging role where my customer service acumen and administrative skills can contribute to the success and growth of an organization.
Overview
16
16
years of professional experience
Work History
Medicare Sales Agent
Compare Best Plans
02.2024 - Current
- Educate Medicare-eligible individuals on available plan options, ensuring compliance with CMS guidelines.
- Assess client healthcare needs and recommend suitable Medicare Advantage, Supplement, or Part D plans.
- Guide clients through the enrollment process, ensuring accuracy and clarity in documentation.
- Maintain up-to-date knowledge of plan changes, carrier policies, and regulatory updates.
- Consistently meet or exceed monthly sales targets and customer satisfaction goals.
Customer Service Representative
Elevance Health
09.2023 - 02.2024
- Respond to calls from customers, clients, insurance companies, and related vendors.
- Proactively inform customers about health and wellness programs, preventive care measures, and available resources to enhance their healthcare experience.
- Keep abreast of insurance plan policy updates and monitored changes to ensure accurate data communication to clients and verify customer information.
- Perform routine office tasks, such as data entry, filing, and record-keeping, to ensure smooth operation.
- Resolve customer complaints, escalations, and disputes in a timely and efficient manner, ensuring customer satisfaction and following up on customer interactions.
Ink Jet Operator
Amazon
05.2022 - 09.2023
- Managed inkjet printing operations for diverse materials including books, leaflets, and manuals.
- Monitored and managed printing lines, efficiently overseeing the printing process to maintain continuous operation and meet project deadlines.
- Diagnosed and resolved technical issues promptly, minimizing downtime and maintaining optimal productivity levels.
- Assisted team members, contributing to a supportive work environment.
- Played a key role in achieving a new record for book printing in Q2, contributing significantly to the team's success and exceeding production targets.
Food and Beverage Server
Aliante Casino
10.2014 - 01.2019
- Resolved customer concerns and complaints, enhanced service quality, and escalated complex issues to management for prompt resolution.
- Addressed customer concerns or complaints professionally, and sought assistance from a supervisor or manager when necessary.
- Maintained a friendly and courteous demeanor, creating a welcoming atmosphere for guests.
Assistant Manager
Subway Restaurants
05.2009 - 01.2013
- Oversaw and assigned daily responsibilities to team members, enhancing overall group productivity.
- Responsible for overseeing and managing the restaurant staff.
- Interacted with customers, addressed concerns, and ensured a positive experience.
- Handled paperwork, such as employee records, payroll, and financial reports.
Skills
- Fluent in Spanish
- Office Management
- Administrative Support
- Customer Service Expert
- Strong Organizational Skills
- Telephone Etiquette
- Sales & Marketing Skills
- Staff Training & Supervision
- Complaint Resolution
- Excellent time management
Timeline
Medicare Sales Agent
Compare Best Plans
02.2024 - Current
Customer Service Representative
Elevance Health
09.2023 - 02.2024
Ink Jet Operator
Amazon
05.2022 - 09.2023
Food and Beverage Server
Aliante Casino
10.2014 - 01.2019
Assistant Manager
Subway Restaurants
05.2009 - 01.2013
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