Karla Viesca
Houston
Summary
Results-driven professional with expertise in both education and business operations. Experienced special education diagnostician with a strong background in conducting evaluations, managing individualized education programs, and implementing targeted interventions to support student success. Skilled in compliance, data analysis, and collaboration with multidisciplinary teams to achieve measurable outcomes.
Currently serving as Chief Operating Officer of ProRoofs and Restoration, LLC, overseeing operations, financial management, and business development. Proven ability to drive growth through strategic networking, process improvement, and client-focused leadership. Recognized for adaptability, analytical problem-solving, and commitment to excellence across diverse professional settings.
Overview
15
15
years of professional experience
Work History
Chief Operating Officer
Proroofs and Restoration, LLC
06.2021 - Current
- Oversee day-to-day operations of a residential and commercial roofing and restoration company, ensuring project efficiency, quality assurance, and client satisfaction.
- Drive business growth through strategic networking, partnerships, and community engagement, resulting in increased brand visibility and client acquisition.
- Manage financial operations, budgeting, and forecasting to ensure profitability and sustainable growth.
- Direct cross-functional teams, fostering a culture of accountability, excellence, and continuous improvement.
- Guide clients through complex insurance claims processes, leveraging expertise in policy interpretation to help homeowners and businesses recover from natural disasters.
- Develop and implement operational policies, safety protocols, and compliance standards in alignment with state regulations and industry best practices.
- Mentor and support staff in professional development, promoting a team-oriented environment that aligns with company values and long-term goals.
Bilingual Educational Diagnostician
Alief ISD
08.2018 - 06.2021
- Conducted comprehensive psychoeducational evaluations and authored Full and Individual Evaluation (FIE) reports in compliance with state and federal regulations.
- Managed a caseload of 61 students with a wide range of academic challenges and neurological disabilities, including learning disabilities, autism spectrum disorder, ADHD, and speech/language impairments.
- Developed and implemented individualized education plans (IEPs) in collaboration with teachers, parents, and related service providers to ensure student success.
- Oversaw and coordinated the special education department on campus, ensuring compliance with district, state, and federal guidelines.
- Facilitated Admission, Review, and Dismissal (ARD) committee meetings, ensuring accurate interpretation of evaluation results and data-driven decision-making.
- Provided consultative support and professional development to general and special education staff on instructional strategies, accommodations, and interventions.
- Maintained accurate documentation and met strict timelines while balancing a high-volume caseload.
REID/Dyslexia Interventionist/Section 504 Services
Mata Intermediate School, Alief ISD
08.2017 - 06.2018
- Delivered dyslexia intervention services to students under Section 504, providing targeted small-group instruction 3–4 times per week focused on phonics, decoding strategies, and reading comprehension.
- Conducted evaluations for potential dyslexia services and ensured classroom and testing accommodations were consistently implemented.
- Monitored and supported students in the Response to Intervention (RtI) Tier 3 process, addressing both academic and behavioral concerns through progress monitoring and data-driven interventions.
- Supplied teachers with research-based instructional resources to strengthen intervention efforts and improve student outcomes.
- Prepared documentation and data portfolios for committee review when students demonstrated insufficient progress, supporting referrals for academic and/or psychological evaluations.
- Collaborated closely with the Special Education department to provide academic support for students not qualifying for Special Education, ensuring equity in access to services through RtI.
ESL Interventionist
Chambers Elementary School, Alief ISD
08.2015 - 06.2017
- Identified and supported students experiencing challenges in acquiring English as a Second Language (ESL).
- Delivered targeted interventions using the Sheltered Instruction Observation Protocol (SIOP) model to accelerate both academic achievement and English language development.
- Provided Tier 2 interventions through the Response to Intervention (RTI) framework, addressing academic gaps and supporting struggling learners.
- Designed and implemented differentiated instructional strategies tailored to students’ language proficiency and academic needs across grades 1–4.
- Monitored progress through formal and informal assessments to ensure instructional effectiveness and student growth.
6th grade Bilingual Math, Science and Social Studies teacher
Klentzman Intermediate School, Alief ISD
08.2012 - 06.2015
- Guided academic and language development for English Language Learners (ELL) ranging from Beginning to Advanced High proficiency levels.
- Differentiated and modified instructional materials to align with students’ English proficiency levels, supporting both language acquisition and content mastery.
- Applied the SIOP (Sheltered Instruction Observation Protocol) model to build academic language skills while making core content comprehensible.
- Implemented multiple teaching strategies and accommodations for students with Individualized Education Programs (IEPs), ensuring equitable access to instruction.
- Utilized ongoing formal and informal assessments to monitor progress, measure instructional effectiveness, and adapt teaching methods to meet diverse student needs.
Teacher
Amigos Por Vida-Public Charter School
08.2010 - 06.2012
- Provided targeted instruction to English Language Learners (ELL) at varying proficiency levels, including students with limited English and those in transition stages.
- Designed and implemented differentiated instructional materials aligned to students’ English proficiency, fostering academic growth and language development.
- Analyzed benchmark assessment data to develop individualized action plans that addressed student needs and improved performance outcomes.
- Supported student leadership and engagement as an advisor for Student Council.
- Contributed to campus improvement initiatives as an active member of the Shared Decision-Making Committee.
Education
Master of Education - Exceptionality/Educational Diagnostician
University of St. Thomas
12.2017
EC-6th Grade Generalist Bilingual Certification -
ACTHouston
Houston, Texas03.2010
Master of Business Administration - undefined
University of Phoenix
Houston, Texas12.2005
Bachelor of Business Studies - Business Administration
Dallas Baptist University
Dallas, Texas08.2003
Skills
- Operations management
- Cross-functional teamwork
- Strategic planning
- Process improvement
- Assessment interpretation
- Collaborative Problem-solving
- Special education expertise
Certifications
Goldman Sachs 10,000 Small Businesses – Cohort 39
Certificate in Entrepreneurial and Business Leadership
- Completed an intensive program focused on business growth strategies, financial management, and leadership development.
- Developed a customized growth plan for ProRoofs and Restoration, LLC, positioning the company for long-term success.
Houston Community College – Business Plan Competition
Finalist/Participant
- Participated in a competitive program designed to strengthen small business planning and execution.
- Created and presented a comprehensive business plan, integrating marketing, financial, and operational strategies to drive business expansion.
Timeline
Chief Operating Officer
Proroofs and Restoration, LLC
06.2021 - Current
Bilingual Educational Diagnostician
Alief ISD
08.2018 - 06.2021
REID/Dyslexia Interventionist/Section 504 Services
Mata Intermediate School, Alief ISD
08.2017 - 06.2018
ESL Interventionist
Chambers Elementary School, Alief ISD
08.2015 - 06.2017
6th grade Bilingual Math, Science and Social Studies teacher
Klentzman Intermediate School, Alief ISD
08.2012 - 06.2015
Teacher
Amigos Por Vida-Public Charter School
08.2010 - 06.2012
Master of Business Administration - undefined
University of Phoenix
Bachelor of Business Studies - Business Administration
Dallas Baptist University
Master of Education - Exceptionality/Educational Diagnostician
University of St. Thomas
EC-6th Grade Generalist Bilingual Certification -
ACTHouston
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