Karla Villegas
Administrative Professional | Events, Operations & Client Support
Adelanto,CA
Work Preference
Summary
Dynamic event, operations, and administrative professional with over 15 years of experience at Marriott International, specializing in seamless event logistics and comprehensive documentation. Expertise in client communication and virtual event coordination ensures successful outcomes that exceed expectations. Recognized for exceptional organizational skills, innovative problem-solving abilities, and a strong aptitude for cross-functional collaboration. Committed to delivering high-quality results in fast-paced environments while fostering positive relationships with clients and team members.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Event Manager
Marriott International, Inc.
Los Angeles, CA
07.2016 - 02.2021
- Planned and managed corporate meetings, social events, conventions, and multi-day programs.
- Coordinated A/V, room setups, F&B, vendors, and on-site logistics.
- Maintained clear client communication and produced accurate BEOs, diagrams, and billing.
- Collaborated with cross-functional teams to deliver seamless event execution.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Coordinated transportation and parking arrangements for guests and vendors.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Developed creative themes for events and created related activities to engage attendees.
- Developed detailed event reports, documenting all aspects of each event.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Group Housing Supervisor
Marriott International, Inc.
Los Angeles, CA
06.2013 - 06.2016
- Managed group room block inventory and reservation logistics.
- Coordinated with Sales and Event teams on rooming lists and special requests.
- Resolved reservation discrepancies and trained team members in system processes.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Worked closely with front desk to achieve full occupancy of property.
- Assisted in development and revisions of property's weekly forecast.
- Blocked tentative and definite groups in reservations system.
- Calculated and prepared rooms reports to determine sources of business revenue using various computer systems.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Event Manager
Marriott International, Inc.
Torrance, CA
05.2012 - 06.2013
- Planned and managed corporate meetings, social events, conventions, and multi-day programs.
- Coordinated A/V, room setups, F&B, vendors, and on-site logistics.
- Maintained clear client communication and produced accurate BEOs, diagrams, and billing.
- Collaborated with cross-functional teams to deliver seamless event execution.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Coordinated transportation and parking arrangements for guests and vendors.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Developed creative themes for events and created related activities to engage attendees.
- Developed detailed event reports, documenting all aspects of each event.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Administrative Assistant / Event Coordinator
Marriott International, Inc.
Los Angeles, CA
02.2006 - 05.2012
- Managed event logistics and operations.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Developed creative themes for events and created related activities to engage attendees.
- Coordinated travel and accommodations for event attendees.
- Produced and shared customer service reports to support management decision-making.
- Worked closely with front desk and housekeeping for guestroom and VIP guest needs.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Handled reservations and answered questions from interested patrons for busy 1000-room hotel.
- Resolved various issues and discrepancies for customers.
- Prepared correspondence, reports and other documents in final formats, using correct punctuation, capitalization, spelling, grammar and style.
- Took accurate minutes of meetings, reading meeting agendas, and typing up minutes after meeting.
- Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies and placing and expediting orders for supplies.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
- Facilitated training and onboarding for incoming office staff.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Education
Associate of Arts -
Santa Monica College
Santa Monica, CA 09.2025 - Current
Diploma -
Morningside High School
Inglewood, CA 09.2000 - 06.2004
Skills
- BEOs
- Event Planning & Logistics Management
- Schedules
- Event Documentation
- Client & Vendor Communication
- Administrative & Operations Support
- Cross-Functional Collaboration
- Microsoft Office Suite
- Video Editing Software
- Slack, Microsoft Teams, Zoom
- CRM & Event Systems (Marriott, Delphi)
- Timeline & Workflow Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Associate of Arts -
Santa Monica College
09.2025 - Current
Event Manager
Marriott International, Inc.
07.2016 - 02.2021
Group Housing Supervisor
Marriott International, Inc.
06.2013 - 06.2016
Event Manager
Marriott International, Inc.
05.2012 - 06.2013
Administrative Assistant / Event Coordinator
Marriott International, Inc.
02.2006 - 05.2012
Diploma -
Morningside High School
09.2000 - 06.2004
Career Break
02/01/21 - Current, Full-Time Caregiver
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Planned over 80 events in 2019.
- Supervised team of 8 staff members.
- Collaborated with team of 3 to launch a new reservations system.
- Adapted across multiple departments during the 2020 pandemic to keep operations running, stepping into unfamiliar roles and maintaining service quality under extreme pressure.
- Employee of the Month, 2008
- Manager of the Quarter, 2013
- Supervisor of the Quarter & Year, 2015
- Manager of the Quarter, 2018
Quote
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Certification
- Wedding Certification, Marriott International, Inc - 2012
Software
Cvent
Delphi/Marriott CI/TY
Social Tables
Eventbrite
Microsoft Office Suite
Google Workspace
Slack
Microsoft Teams
Zoom
Calendly
Notion
CRM Platforms
Canva
Video Editing Software: Davinci Resolve, Capcut
Interests
Fitness & Wellness
Home Organization
Photography
Reading
Planning & Journaling
Parenting & Family LIfe
Personal Development - Exploring New Skills