Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karla Villegas, RN

Moses Lake,WA

Summary

Dedicated and compassionate RN Case Manager with progressive career history in direct patient care, triage and care coordination in a fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

Overview

16
16
years of professional experience

Work History

Registered Nurse Case Manager

LHC Group Assured Hospice
03.2022 - Current

Assumes full nursing responsibility for the delivery of the Plan of Care for each hospice patient. Continuously evaluates personal and professional performance and makes necessary changes to increase productivity and quality of care delivered.

  • Makes initial nursing evaluation in determining eligibility for hospice services.
  • Identifies patient's/family's physical, psychosocial, and environmental needs and re-assesses as needed, no less than every fifteen (15) days.
  • Initiates and coordinates plan of care.
  • Documents problems, appropriate goals, interventions, and patient/family response to hospice care.
  • Collaborates with patients/families, attending physician and other members of IDG in providing patient and family care daily.
  • Instructs and supervises self-care techniques when appropriate.
  • Maintains accurate and relevant clinical notes regarding patient's condition.

Certified Nursing Assistant

LHC Group Assured Hospice
09.2019 - 03.2021
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment and supplies.
  • Educated family members on caregiving techniques to better support their loved ones at home.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.
  • Built rapport with patients and families, providing emotional support during difficult times.

Medical Assistant

Confluence Health
02.2008 - 09.2018
  • Organized and detail-oriented with a strong work ethic.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Assisted physicians with procedures, including preparing procedure room and sterilizing instruments.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Oriented and trained new staff on proper procedures and policies.

Education

Direct Transfer Associate - Nursing

Big Bend Community College
Moses Lake, WA
06.2022

Associate of Applied Science - Medical Assisting

Big Bend Community College
Moses Lake, WA
06.2008

Skills

  • Care Planning
  • Direct Patient Care / Home visits
  • Intake and discharge, Needs assessments
  • Training staff
  • Vitals monitoring
  • Accurate Documentation
  • Medical Supply and Medication Management
  • Critical Thinking

Timeline

Registered Nurse Case Manager

LHC Group Assured Hospice
03.2022 - Current

Certified Nursing Assistant

LHC Group Assured Hospice
09.2019 - 03.2021

Medical Assistant

Confluence Health
02.2008 - 09.2018

Direct Transfer Associate - Nursing

Big Bend Community College

Associate of Applied Science - Medical Assisting

Big Bend Community College
Karla Villegas, RN