Karla Waite
Hortonville,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Sales & Inventory Coordinator
Service Motor Company
Dale, WI
08.2020 - Current
- Provided support in the reconciliation of intercompany transactions related to inventory.
- Maintained accurate inventory records and ensured accuracy of data entry.
- Assisted in the development of new processes for tracking inventory levels.
- Performed daily, weekly, or monthly reconciliations of inventory balances as required by management.
- Collaborated with other departments to resolve any discrepancies in inventory records.
- Researched and corrected discrepancies quickly to maintain current information.
- Kept department records and updated documentation with latest counts.
- Entered information into system to update status reports.
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
- Collaborated with sales and operations teams to align inventory levels with demand.
Office Manager
Service Motor Company
Dale, WI
05.2010 - 08.2020
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Processed payroll accurately ensuring all employees were paid on time.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Interpreted and communicated work procedures and company policies to staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Service Manager
Service Motor Company
Dale, WI
09.2007 - 05.2010
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Provided technical support for hardware and software issues experienced by customers.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Ensured compliance with applicable laws and regulations related to services provided.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Reviewed customer billing statements for accuracy prior to release.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Adhered to customer service standards to foster satisfaction and retention.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Created employee work schedules to keep shifts properly staffed.
- Pitched in to complete various duties during peak periods or employee absences.
- Motivated and supported employees to maintain low turnover.
- Created written estimates and obtained customer consent to proceed.
- Monitored employee performance through key metrics analysis.
- Guided department employees on changes from management.
- Addressed customer questions and concerns regarding products and services.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Coordinated with the warranty department to process claims and provide customer support.
- Delegated work to staff, setting priorities and goals.
Warranty Administrator
Service Motor Company
Dale, WI
09.2005 - 09.2007
- Reviewed and processed warranty claims to ensure accuracy of all information.
- Managed the return of defective products from customers, ensuring timely replacement or repair.
- Resolved discrepancies in warranty coverage for customers.
- Coordinated with internal departments such as sales, finance., to ensure accurate handling of all warranty claims.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Evaluated existing policies and procedures for processing warranties and identified areas for improvement.
- Participated in training sessions offered by vendors or manufacturers related to specific products or services covered by the company's warranty program.
- Stayed up to date on factory announcements and recalls.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Resubmitted rejected warranty claims and received authorization for write-offs.
Office Assistant
Service Motor Company
Dale, WI
05.1986 - 09.2005
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Facilitated internal communication by distributing memos and announcements.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Maintained confidentiality of sensitive information and documents.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Answered and directed phone calls to appropriate staff members.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
Education
High School Diploma -
Hortonville High School
Hortonville05-1986
Some College (No Degree) - Business Administration
Fox Valley Tech
AppletonSkills
- Purchasing management
- Recordkeeping requirements
- Microsoft Office
- Paperwork coordination
- Order Processing
- Product identification
- Logistics Planning
- Customer Service
- Expense Tracking
- Policy Implementation
- Complex Problem-Solving
- Staff Training and Development
- Team Leadership
- Schedule Preparation
Affiliations
- Love boating and family time
Certification
- Initiative One Leadership Training
Timeline
Sales & Inventory Coordinator
Service Motor Company
08.2020 - Current
Office Manager
Service Motor Company
05.2010 - 08.2020
Service Manager
Service Motor Company
09.2007 - 05.2010
Warranty Administrator
Service Motor Company
09.2005 - 09.2007
Office Assistant
Service Motor Company
05.1986 - 09.2005
- Initiative One Leadership Training
High School Diploma -
Hortonville High School
Some College (No Degree) - Business Administration
Fox Valley Tech
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