Karla Weingarth
West Lafayette
Summary
Dynamic Quality Product Analyst at Cleveland-Cliffs with a proven track record in enhancing customer satisfaction through quality control and data-driven decision-making. Skilled in relationship building and mentoring, I am a
hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Receptionist position. Ready to help team achieve company goals.
Overview
29
29
years of professional experience
Work History
Quality Product Analyst
Cleveland-Cliffs
05.2011 - Current
- Developed detailed product roadmaps, aligning team efforts towards achieving milestone goals and objectives.
- Mentored junior analysts in best practices for efficient data analysis techniques, fostering a culture of continuous learning within the team.
- Championed a data-driven culture within the organization, promoting the use of analytics to guide decision-making and drive business growth.
- Facilitated communication between technical and non-technical stakeholders, ensuring clear understanding of project requirements and expectations.
- Ensured compliance with industry regulations by staying up-to-date on current standards and incorporating them into product designs as needed.
- Increased customer satisfaction with thorough quality assurance testing, addressing and resolving issues promptly.
- Collaborated with cross-functional teams to ensure seamless integration of new features and functionality.
- Streamlined product development process for increased efficiency by identifying bottlenecks and optimizing workflows.
Co-Owner
Weingarth Llc.
01.2017 - 09.2023
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
Manager
Cash Advantage Loan Compay
12.2009 - 04.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
- Consistently met sales targets through proactive client outreach and relationship building efforts.
- Maintained a strong understanding of market trends and competitor offerings, allowing for the strategic positioning of products to attract new customers while retaining existing ones.
- Implemented comprehensive marketing campaigns targeting prospective borrowers in need of financing solutions, generating increased leads for the business.
- Maximized team productivity through regular training sessions and performance evaluations.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
Loan Officer Assistant Manager
Advanced American Financial
12.2008 - 12.2009
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Answered inquiries and provided superior customer service to clients.
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
Machine Operator
Pretty Products
06.1996 - 12.2008
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Education
High School Diploma -
River View High School
Warsaw, OH05-1996
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Scheduling
- Relationship building
- Customer relations
- Quality control
- Data collection
Timeline
Co-Owner
Weingarth Llc.
01.2017 - 09.2023
Quality Product Analyst
Cleveland-Cliffs
05.2011 - Current
Manager
Cash Advantage Loan Compay
12.2009 - 04.2011
Loan Officer Assistant Manager
Advanced American Financial
12.2008 - 12.2009
Machine Operator
Pretty Products
06.1996 - 12.2008
High School Diploma -
River View High School
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