Karla Wiggin
Spokane Valley
Summary
Extremely dedicated and detail-oriented supervisor in customer service with over 20 years of retailindustry experience. Strives to maintain high stand of customer service, moral and appearance to uphold company policies and improve shopping experience.
Overview
2026
2026
years of professional experience
Work History
From End Supervisor
Safeway
01 2021 - Current
- Assist customers with sales transaction accurately and efficiently, including cash, check, card andcoin-star
- Maintain the cleanliness and order of checkout areas on an hourly basis.
- Assist customers with self-check stands including overrides, id verification and coupons
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Coordinated employee schedules and handled resource management to remove barriers to productivity.
Sales Associate
Kohls
08 2020 - 01 2021
- Provide outstanding customer service, ensuring repeat business and customer satisfaction
- Assist customers with apparel coordination for all occasions
- Encourage customers the use of Kohls app for multiple discounts and ordering products
- Greet each and every customer, provide direction to departments or assist with questions
- Assisted with Amazon returns, printing labels and packaging for warehouse.
Customer Service Supervisor
Spokane Valley
01.2014 - 01.2019
- Provide outstanding customer service, ensuring repeat business and customer satisfaction
- Cash office reconciliation, daily deposit, weekly money orders and research for variances
- Training new specialist for opening and closing procedures, including cash office procedures
- Time management between multiple phone calls, customer service, front end registers, e-commerce training and cash office
- Inventory control of damages and return to vendors, out-stock and online orders
- Communication and training with Loss Prevention on internal and external thefts
- Manage schedules for breaks and lunches, and associate replacements
- Maintain daily sales goals, protection plan and loyalty rewards by motivating teammates and recording daily activities
- Coordinate with loss prevention to engage in inventory control and safety training
- Fulfillment customer orders through e-commerce, packing orders, coordinating with UPS and FedX for pick up times, confirm customer satisfaction for a swift and effortless pickup and delivery.
Education
Business Certificate - Administration
Rasmussen College
National OnlineDecember,.2015
Diploma - Legal Office Administration
City College
Norman1997
Skills
- Experience in selling and customer service
- Superior supervisory abilities
- Manage multiple assignments and tasks, set priorities, and adapt to changing conditions
- Leadership, organization and planning skills
- Versatile skill set with experience in merchandising, hiring, and recruiting
- Mentoring and mediating between employees to provide training and skills
- Efficient computer skills with
- Word, Excel and PowerPoint 1
Name & contact
Personal Information
Timeline
Customer Service Supervisor
Spokane Valley
01.2014 - 01.2019
Business Certificate - Administration
Rasmussen College
Diploma - Legal Office Administration
City College
From End Supervisor
Safeway
01 2021 - Current
Sales Associate
Kohls
08 2020 - 01 2021
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