Karla Williams Ortiz
Philadelphia,PA
Summary
Seeking a position that will provide me with the opportunity to utilize my communication, leadership and teamwork skills.
Overview
6
6
years of professional experience
Work History
Undesignated Seaman
US Navy
Everett, WA
10.2023 - 12.2025
- Operated a variety of machinery and tools safely and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Maintained updated knowledge through continuing education and advanced training.
Amazon Delivery Driver
Rancocas Logistics
Philadelphia, USA
09.2020 - 01.2021
- Transported and safely delivered items to prevent damage or loss.
- Reported mechanical problems encountered with vehicles to dispatch.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
Barista
Dunkin' Donuts
Philadelphia, USA
07.2020 - 09.2020
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed cash register and processed transactions with accuracy and integrity.
- Described menu items to customers and suggested products based on stated preferences.
- Utilized POS system to receive and process customer payments.
- Adhered to health department regulations concerning sanitation standards.
Barista
Starbucks
State College, USA
01.2020 - 03.2020
- Monitored inventory levels of supplies and restocked when necessary.
- Utilized POS system to receive and process customer payments.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Created complex, hand-crafted beverages based upon customer preferences.
Housekeeping
Neumann University
Aston, USA
09.2019 - 01.2020
- Maintain a clean and orderly environment.
- Cleans assigned areas to client standards.
- Dispose of trash, and transport it to designated areas.
- Properly clean and maintain housekeeping equipment.
Education
High School - Academy of The Sciences
Abraham Lincoln High School
Philadelphia, PA06-2017
Skills
- Bilingual
- Microsoft Word
- Interpersonal communication
- Supervision and leadership
- Customer service
- Flexible and adaptable
- Time management
- Calm under pressure
- Dependable and responsible
- Computer skills
- Teamwork and collaboration
References
- Chief Joseph Shelton, Immediate Supervisor, US Navy, (615) 602-4177
- Felix Ortiz Mota, Assistant Manager, Neumann University Housekeeping (615) 602-6788
Timeline
Undesignated Seaman
US Navy
10.2023 - 12.2025
Amazon Delivery Driver
Rancocas Logistics
09.2020 - 01.2021
Barista
Dunkin' Donuts
07.2020 - 09.2020
Barista
Starbucks
01.2020 - 03.2020
Housekeeping
Neumann University
09.2019 - 01.2020
High School - Academy of The Sciences
Abraham Lincoln High School