Karla Wilson

Summary:

Provided real-time Spanish-English interpretation services in various professional settings, including medical, legal, and customer service environments. Facilitated clear and accurate communication between limited-English proficient individuals and service providers, ensuring cultural sensitivity, confidentiality, and compliance with ethical standards of interpretation.

Key Responsibilities:

• Delivered accurate and timely interpretation between Spanish and English for phone, video, or in-person interactions.
• Assisted clients in understanding forms, policies, and procedures in educational, healthcare, legal, and social service contexts.
• Maintained neutrality and professionalism in high-pressure or sensitive situations.
• Ensured confidentiality and compliance with HIPAA and other relevant privacy standards.
• Documented interpretation sessions and submitted reports, as required by company protocols.
• Adapted language and tone to reflect cultural nuances and regional dialects for improved client understanding.
• Managed multiple interpretation sessions daily, while maintaining attention to detail and accuracy.
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Summary:

Support day-to-day operations of a small business focused on health and wellness through Herbalife's nutritional products. Educate clients on product benefits, assist with personalized wellness plans, and maintain strong customer relationships. Engage in sales, inventory coordination, promotional events, and occasional digital outreach to grow customer engagement, and improve service quality.

Key Responsibilities:

• Advised customers on nutritional supplements based on their health goals, product needs, and wellness preferences.
• Processed transactions and managed stock levels to ensure product availability, and minimize delays.
• Responded to customer inquiries in person and online, providing knowledgeable, friendly, and timely service.
• Assisted in planning and executing in-store promotions and local outreach efforts to boost sales and brand presence.
• Maintained organized records of customer preferences, orders, and follow-up needs to strengthen client retention.
• Supported basic social media efforts by creating posts and engaging with the community to enhance visibility.
• Collaborated with the business owner to streamline operations and improve customer satisfaction.

Summary:

Provided both administrative and clinical support in a healthcare setting, working closely with physicians and patients to ensure efficient, high-quality care. Maintained accurate medical records, supported patient intake and education, and contributed to smooth clinical operations through organization, communication, and hands-on assistance during treatments.

Key Responsibilities:

• Collected patient medical histories and vital signs, ensuring accurate documentation in electronic health records (EHR).
• Prepared examination and treatment rooms, maintaining cleanliness and readiness for each patient visit.
• Assisted physicians during examinations and treatments, including setting up equipment and positioning patients.
• Educated patients on treatment plans, procedures, and follow-up care, reinforcing physician guidance.
• Managed administrative tasks such as scheduling appointments, updating charts, and coordinating patient check-ins.
• Ensured compliance with privacy and health regulations, maintaining a safe and confidential environment.
• Provided ongoing support to both clinical staff and patients to enhance care delivery and patient satisfaction.

Summary:

Provided flexible administrative support across multiple departments, adapting quickly to shifting priorities and varying office needs. Performed a wide range of clerical and organizational tasks, including scheduling, data entry, document management, and internal communications. Demonstrated strong multitasking abilities, discretion, and the capacity to learn new systems with minimal guidance.

Key Responsibilities:

• Managed high-volume phone lines, routed calls, and responded to internal and external inquiries in a professional manner.
• Scheduled meetings and appointments while coordinating calendars across departments.
• Performed data entry and maintained an accurate filing system (physical and digital) for efficient record keeping.
• Assisted with departmental projects, reports, and internal communications, as assigned.
• Drafted and responded to routine emails and memos on behalf of various teams.
• Maintained confidentiality while handling sensitive documents and personnel information.
• Adapted quickly to new software platforms, team dynamics, and workflows, based on each department's operational needs.

Summary:

Advised individuals and families on a range of health insurance plans, assessing clients' needs, and providing tailored coverage solutions. Guided clients through the enrollment process, maintained up-to-date knowledge of healthcare regulations, and ensured accuracy and compliance in all documentation. Built long-term client relationships through responsive service and policy education.

Key Responsibilities:

• Assessed clients' financial and healthcare needs to recommend appropriate insurance plans.
• Explained policy benefits, coverage limits, and enrollment procedures in a clear and accessible manner.
• Facilitated applicants and enrollment for public and private health insurance options.
• Maintained detailed client records in accordance with privacy regulations and internal standards.
• Kept current with federal and state health insurance laws, including ACA compliance requirements.
• Answered complex client questions and resolved coverage issues in a timely, professional manner.
• Built and maintained a portfolio of long-term clients through trust, service quality, and proactive communication.

Summary:

Delivered personalized customer service in a fast-paced retail environment, supporting daily sales operations, and promoting brand loyalty. Maintained store presentation, processed payments, and assisted with merchandising and stock control. Contributed to smooth store openings and closings through organized procedures.

Key Responsibilities:

• Assisted customers with product selection and sizing, while promoting ongoing sales and promotions.
• Handled transactions efficiently using POS systems for both cash and credit payments.
• Maintained clean, organized merchandise displays, aligned with brand standards.
• Participated in inventory counts and restocking tasks to support accurate product availability.
• Helped resolve customer concerns with professionalism and product knowledge.

Summary:

Supported retail operations by engaging with customers, facilitating sales, and ensuring a welcoming store environment. Actively contributed to inventory upkeep, visual merchandising, and accurate transaction processing during high-traffic shifts.

Key Responsibilities:

• Provided friendly, informed service while guiding customers through product options.
• Operated register systems to complete purchases, exchanges, and returns.
• Assisted with receiving shipments, replenishing shelves, and maintaining stock levels.
• Ensured cleanliness and organized the sales floor.
• Executed opening and closing duties, including cash handling, and daily reporting.