Karla Zaldumbide
CHARLOTTE,NC
Summary
Dynamic customer service with a proven track record at Zoom Cleaning, excelling in problem resolution, and team collaboration.
Leveraged strong communication skills to enhance customer satisfaction, effectively resolving complaints and inquiries.
Recognized for maintaining composure under pressure, and accurate service, contributing to overall service efficiency.
Outgoing student pursuing flexible part-time employment with week and weekends shift options.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Zoom Cleaning
Customer Service Department
Charlotte, NC
05.2024 - 01.2025
- Assisted customers with inquiries regarding products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to improve service delivery and efficiency.
- Maintained a positive attitude while managing high call volumes during peak times.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Hopewell High School
Huntersville, NCSkills
- Customer service
- Problem resolution
- Team collaboration
- Communication skills
- Conflict resolution
- Data entry
- Basic math
- Computer skills
- Excellent communication
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Zoom Cleaning
Customer Service Department
05.2024 - 01.2025
Hopewell High School
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