Hi, I’m
Karla Zavala
Nogales,AZ
Summary
Driven and detail-oriented professional with a proven track record in fast-paced environments, exemplified by a history with Sun Organic. Skilled in digital literacy and customer service, adept at improving packaging efficiency and accuracy. Demonstrated ability to enhance team performance and customer satisfaction, with a commitment to quality and adaptability.
Overview
5
years of professional experience
Work History
Sun Organic
Repacker
08.2022 - Current
Job overview
- Inspected items for defects and damage.
- Operated shrink wrap, banding and other wrapping machines.
- Loaded and unloaded items from production line.
- Secured items for storage or shipment.
- Assembled boxes, cartons and containers to package items.
- Counted items to verify accuracy of orders.
- Weighed packaged items to calculate total weight.
- Sorted and stacked finished items.
- Placed items into bags, boxes or other containers.
- Labeled containers, container tags or products.
Propacking LLC
Repacker
02.2020 - 05.2022
Job overview
- Inspected items for defects and damage.
- Operated shrink wrap, banding and other wrapping machines.
- Loaded and unloaded items from production line.
- Secured items for storage or shipment.
- Counted items to verify accuracy of orders.
- Assembled boxes, cartons and containers to package items.
- Weighed packaged items to calculate total weight.
- Sorted and stacked finished items.
- Sealed containers and packages with glue, tape or other materials.
- Cleaned and maintained production area and equipment.
- Recorded product, packaging and order information on specified forms.
- Packaged fragile items with cushioning material.
- Re-packaged damaged or incorrectly packaged items.
- Loaded items onto conveyor belts and pallets.
- Adjusted machine settings to accommodate different items and packaging materials.
- Monitored inventory levels to report on shortages or excess.
- Monitored packaging machinery to make needed adjustments.
- Placed items into bags, boxes or other containers.
- Utilized adhesive labels and other materials to package items.
- Labeled containers, container tags or products.
Jcpenny
Cashier
10.2019 - 01.2020
Job overview
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Upsold additional products and services to increase revenue.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Performed cash, card and check transactions to complete customer purchases.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Set up new sales displays each week with fresh merchandise.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Lifted up to Number pounds at once and used forklift to move heavier loads.
Education
Pima Medical SchoolTucson, AZ
Nogales High SchoolNogales, AZ
05.2018
Skills
Communication skills
Teamwork
Digital literacy
Attention to detail
Adaptability
Time Management Skills
Work ethic
Costumer Service skills
Languages
English
Intermediate (B1)
Spanish
Bilingual or Proficient (C2)
Timeline
Repacker
Sun Organic
08.2022 - Current
Repacker
Propacking LLC
02.2020 - 05.2022
Cashier
Jcpenny
10.2019 - 01.2020
Pima Medical School
Nogales High School
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