Karla Zelaya

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Established strong, professional relationships with leasing and residents by promoting team collaboration and delivering exemplary service.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
• Performed background checks on over 10+ apartment applicants.
• Distributed and followed up on tenant renewal notices.
• Marketed property to local businesses through collateral, emails and phone calls.
• Toured property with prospective tenants and provided wealth of information in regards to its key features.
• Resolved conflicts between tenants in most effective manner.
• I been using Resman ,Blue moon in this property .

I worked in this apartment complex for approximately 2 years  .My responsibility was making lease contracts , Marketing ,Collecting Rent ,Enter in the rent roll, issue work order to maintenance technician,,customer service etc..

• Developed resident retention strategies that fostered a sense of community and loyalty among tenants.
• Assisted property management teams with the implementation of resident retention programs, boosting renewal rates.
• Increased resident retention rates through consistent follow-up on service requests and proactive problem-solving efforts.
• Improved resident retention rates by providing exceptional customer service and fostering a positive community atmosphere.
• Facilitated resident retention process and renewal paperwork.