Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Karla Alexandra Flores Guerra

Karla Alexandra Flores Guerra

Riverdale Park,MD

Summary

I am a loyal and trustworthy employee as well as I am quick to learn and willing to adapt to any kind of job. I am a competent, very creative , hardworking and passionate on what I do with the ability to achieve tasks when working alone or as part of a team.

Overview

6
6
years of professional experience

Work History

Cashier Team Lead

Five Guys
College Park, Maryland
05.2023 - Current
  • Performed daily opening and closing procedures for the register area.
  • Issued receipts, refunds, credits or change due to customers.
  • Assisted customers over the phone regarding store operations or order placement.
  • Performed other duties as assigned by management.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Resolved customer complaints professionally in accordance with company policy.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic payments.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Answered phone calls to assist customers with questions and orders.

Front Desk Receptionist

CLG REMODELING COMPANY
Hyattsville, Maryland
09.2021 - 05.2023
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Responded to customer inquiries via phone, email, and in person.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Provided administrative support including photocopying, faxing, and filing.
  • Managed company calendar and scheduled events.
  • Created and managed digital and physical filing systems for records, correspondence, and other material.

Beauty Advisor

Chelsea's Beauty Supply
Hyattsville, Maryland
10.2018 - 08.2021
  • Advised customers on various styling techniques for hair care products such as shampoos and conditioners.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.
  • Ensured that all displays were neat and organized at all times.
  • Managed inventory levels by monitoring stock levels regularly.
  • Resolved customer complaints in a timely manner while adhering to company policies.
  • Managed multiple tasks simultaneously while meeting tight deadlines.
  • Assisted in opening and closing procedures including counting money drawer contents at end of shift.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Education

High School Diploma -

Northwestern High School
Hyattsville, MD
07-2021

Skills

  • Adaptability and Dependability
  • Customer Service
  • Office experience
  • Money Handling
  • Bilingual
  • Computer operation
  • Organizational Skills

Timeline

Cashier Team Lead

Five Guys
05.2023 - Current

Front Desk Receptionist

CLG REMODELING COMPANY
09.2021 - 05.2023

Beauty Advisor

Chelsea's Beauty Supply
10.2018 - 08.2021

High School Diploma -

Northwestern High School

Similar Profiles

CREATE PROFILE
Karla Alexandra Flores Guerra