Karla Andreina Mendoza
Middletown,OH
Summary
A bilingual Bachelor of Business Administration skilled in fostering teamwork and leadership reflected in obtaining 1st place in the national contest held by The Central America Bottling Corporation in Ecuador. I excel in optimizing processes and leveraging customer service excellence to drive results. Committed to work, organized and motivated to establish a positive work environment for all employees.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Financial Analyst of Credit and Collection
Mabe (Internship)
06.2021 - 02.2022
- Conducted cash flow analysis, performed debt service calculations and contributed to financial forecasting models.
- Reviewed and made crucial decisions on applications in compliance with company policies and procedures, effectively communicated decisions to clients.
- Conducted financial analysis for accounts exceeding $200,000.
- Collaborated with colleagues on reducing overdue accounts, achieving a 10% reduction.
- Prepare monthly reports for managers.
Director of Human Resources
Equabolier Calderos Y Afines
03.2021 - 01.2022
- Promote an inclusive work environment and ensure compliance with legal regulations resulting in increased employee satisfaction.
- Reduced average hiring time by 30% by optimizing selection processes and using advanced digital recruitment tools.
- Managed promotion, resignation and termination processes.
- Implementation of tools for monitoring attendance, medical breaks, vacations and payment of employee benefits.
- Organized corporate events that improved employee engagement and reduced the intention to leave the company by 15%.
Cashier - Exchange Student
Murdochs
02.2020 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Receive payments in cash and cards, issue receipts, make refunds and present the cash balance at the end of the shift.
Cafeteria Attendant - Exchange Student
Bright Angel Lodge
02.2019 - 05.2019
- Contributed to a positive work environment through effective communication and teamwork with colleagues.
- Keep the workplace clean and tidy in addition to good handling of products to comply with quality standards according to business policies.
- Greet customers, answer queries, provide information or general assistance.
Fixed Asset Accountant
Escuela Superior Politecnica Del Litoral
05.2018 - 02.2019
- Implementation of inventory system using codes and tags to track fixed assets within the main Library Center and the library of each faculty.
- Inventory management by carrying out periodic audits of fixed assets for a verification of the information registered in the system with the real existence.
- Recording and monitoring of fixed assets by supervising their maintenance activities, including repairs, calibrations and prevention programs.
Education
BBA - Business
Escuela Superior Politecnica Del Litoral
Guayaquil, EC02-2022
Skills
- Microsoft Office
- Sap Software
- Bilingual
- Customer service
- Leadership
Certification
- National Audit Congress (7th CONACG), Escuela Superior Politecnica del Litoral,EC - August 2018
- Customer Service , Chamber of Commerce of Guayaquil,EC -June 2019
- Human Resources ,Chamber of Commerce of Guayaquil,EC -June 2019
- Investment , Plusbursatil stock exchange company , Guayaquil EC - September 2019
Timeline
Financial Analyst of Credit and Collection
Mabe (Internship)
06.2021 - 02.2022
Director of Human Resources
Equabolier Calderos Y Afines
03.2021 - 01.2022
Cashier - Exchange Student
Murdochs
02.2020 - 07.2020
Cafeteria Attendant - Exchange Student
Bright Angel Lodge
02.2019 - 05.2019
Fixed Asset Accountant
Escuela Superior Politecnica Del Litoral
05.2018 - 02.2019
BBA - Business
Escuela Superior Politecnica Del Litoral
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