Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KARLA ANGELICA SAINZ ARRIAGA

Yorkville,IL

Summary

I’m a highly flexible, innovate and enthusiastic worker. I posses a considerable experience of managing projects from beginning to the end, defining the project plan, timeline and executing the analysis before providing detailed recommendation. Having an impressive track record of delivering major operational improvements and managing people, schedules for a great productivity, efficiency and quality. I would love to find a challenging position with a company where I would like to continue to increase my project management skills.

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Big Lots
01.2023 - 03.2025
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Compiled financial data for company locations and assisted transition to computerized payroll systems.
  • Coordinated payroll processing for temporary employees, ensuring timely payment without errors or delays.
  • Managed payroll processes efficiently, ensuring timely payment of salaries without errors or discrepancies.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reported issues to higher management with great detail.
  • Trained new employees on proper protocols and customer service standards.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Created and maintained safe and secure work environments for employees.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Implemented inventory management systems to enhance stock accuracy and reduce shortages.
  • Coordinated staff schedules to optimize labor efficiency while maintaining operational needs.
  • Managed payroll processing, ensuring timely and accurate payments to employees.
  • Processed weekly payroll for staff, ensuring timely and accurate salary distribution.

Supervisor

Army And Air Force Exchange Service AAFEES
02.2022 - 01.2023
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Achieved results by working with staff to meet established targets.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • As a supervisor I have many duties like dealing with associates conflicts and learn how to manage them, costumers complains as well. Work with associates needs on time of working with scheduling, vacation and sickness.
    My everyday job is check my areas in sales floors as well stockroom I currently have 19 departments some ones are bigs like Outdoor living and all the seasonal products, so I have to make sure that everything goes on time manners to the sales floors. I do merchandise visualization to make sure is shoppable for customers so they can see it and they want to buy it. I make sure all my areas are clean and ready for that day or if I’m closing for next day.
    I work with my associates on the sales floor bringing merchandise having our areas well stock for customer can have a great shopping experience.
    I pair with OPS so I can be update with any changes on promos and make sure our team and my self have the merchandise ready for weekly sales.
    During high seasons I have to be ready to run register any time.
    I learned how to manage my time to finish all my projects before the end of my shift and keep track of my associates to ensure they finish their task as well.
    Another of my biggest duty is to deals with guns paper work, vault opening and closing as we know is the biggest critical area in the store.

Inventory Control Assistant

Army And Air Force Exchange Services
11.2020 - 02.2022
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Audited and corrected discrepancies in inventory numbers.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • My role as Inventory Control Associate was work and reset Plan-O-Grams as they dropped, my everyday day was print my negative on hands and I physically have check floor sales and stockroom to make sure that we don’t or we do have it and change the on hand to have a correct inventory.
    As working with Plan-O-Grams I make sure I have all I need like shelves, hooks, merchandise, and What ever was deleted do mark down so can sell and lower our inventory.
    As an ICA I did flag items report every week or bi weekly to check me holes on the sales floor and check oh the system to see if any near where house have it so they can send it in the next truck shipments.

Ops

Army And Air Force Exchange Service AAFEES
12.2019 - 11.2020
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Working as OPS I had the opportunity lo learn how the system work regarding price changes, current and upcoming promotion. As OPS we are required to pass a background check because we required to assist all the areas around the store theres 4 selling centers (Jewelry, Powerzone, Furniture, Gun Counter) as well Costumer Service Department and Central Check Out (Registers).
    We make sure all promo is printed all weeks for weekly promo that the promo merchandise is signed and ready for Fridays new promos.

E-Commerce Associate

Army And Air Force Exchange Service AAFEES
10.2018 - 12.2019
  • Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
  • Met or exceeded sales goals and worked as team player in supporting other sales.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
  • Working as a personal shopper (E-COMMERCE) I had the opportunity to learn more the company system and learn a lot about where products are located in the store and at the same time benefits when customers asks where stuff is located is way to more easy to guide them. As a personal shopper I learned how the picking and shipping process work. I was the lead on the night time crew so I had to make sure oldest orders get done in time manners to ensure great customer service.

Cashier Team Lead

MWR Aquatics
06.2017 - 12.2019
  • Received and processed customer payments.
  • NAF is a Non-appropriated Found work MWR is under them it mean Morale, Welfare and Recreation. I work with MWR for 2 summers as recreation cashier as one of the 4 leads I was in charge of a team of cashiers that goes to different sites like pools,parks and bowling, I have to make sure to have their tilt ready with their money and drive them to the location as well of picking the up go back to the main office count their money and make bank deposits.
    I have to make sure we have all the supplies for everyday use if not making sure to order it so we don’t run out.

Labor/Stocker

Army And Air Force Exchange Service AAFEES
08.2016 - 10.2018
  • Monitored inventory levels in stockrooms and alerted management to any discrepancies.
  • Safely and securely loaded items to prevent damage during transport.
  • Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
  • Kept work areas neat, clean and free from debris.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Stocked shelves to match planogram images and instructions.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Worked with customers to pack items according to specific desires and requirements.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Greeted store customers and discussed needs.
  • Answered customer questions and provided detailed product information.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Stocked designated items on shelves, end caps and displays.

Cashier

Dollar General
05.2016 - 10.2016
  • Set up new sales displays each week with fresh merchandise.
  • Processed refunds and exchanges in accordance with company policy.
  • Operated cash register to record transactions accurately and efficiently.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Checked personal identifications during alcohol and tobacco sales.

Education

Retail & Management Academy - Retail Management

Aafes RMA
Joint Base Lewis-McChord
01.2020

High School Diploma -

East Aurora High School
Aurora, IL
05.2013

Skills

  • Time Management
  • Payroll processing
  • POS Systems Operations
  • Employee Scheduling
  • Sales and Marketing
  • Staff Management
  • Strategic Planning
  • Goals and Performance
  • Customer Service
  • Staff Supervision
  • Customer Service Management
  • Retail Operations
  • Sales Techniques
  • Store Opening and Closing
  • Business Development and Planning
  • Inventory Control
  • Incident Reports
  • Hiring and Training
  • Customer Experience

Languages

Spanish
Native or Bilingual

Timeline

Assistant Store Manager

Big Lots
01.2023 - 03.2025

Supervisor

Army And Air Force Exchange Service AAFEES
02.2022 - 01.2023

Inventory Control Assistant

Army And Air Force Exchange Services
11.2020 - 02.2022

Ops

Army And Air Force Exchange Service AAFEES
12.2019 - 11.2020

E-Commerce Associate

Army And Air Force Exchange Service AAFEES
10.2018 - 12.2019

Cashier Team Lead

MWR Aquatics
06.2017 - 12.2019

Labor/Stocker

Army And Air Force Exchange Service AAFEES
08.2016 - 10.2018

Cashier

Dollar General
05.2016 - 10.2016

Retail & Management Academy - Retail Management

Aafes RMA

High School Diploma -

East Aurora High School

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