Karlabeth Ortiz
Visalia,CA
Summary
Accomplished Assistant Store Manager at Lowes Home Improvement, adept in supervisory management and customer engagement, significantly enhancing store operations and customer satisfaction. Excelled in fostering customer loyalty and resolving escalated issues. Expert in problem-solving and team leadership, demonstrated through effective resolution of escalated issues and strategic staff training. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Achieved notable improvements in efficiency and service quality, leveraging skills in records management and clinical support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Volunteer
Kaweah Delta Medical Center
09.2024 - Current
- Helped maintain adequate supplies throughout the unit by regularly stocking and organizing necessary equipment.
- Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
- Managed inventory of supplies for assigned unit, maintaining adequate stock levels for optimal patient care delivery.
Paint Department Associate
Morris Levin & Son
07.2024 - Current
- Managed paint mixing station diligently, achieving precise color matches according to customers'' specifications.
- Enhanced customer satisfaction by providing personalized color consultations and recommendations based on individual preferences.
- Effectively balanced multiple responsibilities including cashiering duties, maintaining department cleanliness standards, restocking shelves regularly.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Communication with customers professionally and proactively to provide product information and advice.
Assistant Store Manager
Lowes Home Improvment
03.2013 - 03.2024
- Managed cash deposits efficiently, ensuring accurate transactions, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Coaching and training associates, delegating, following up on daily tasks, managing performances.
- Worked in tandem with leadership team weekly on store successes or opportunities.
- Completed all weekly inventory reporting in a timely manner.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long term habits.
- Managed approximately 50-70 associates daily.
Education
Kaplan
Visalia, CAHigh School Diploma -
South High School
Bakersfield, CA06.2001
Skills
- Customer Service and Engagement
- Supervisory/Management
- Team Leadership
- Problem-Solving
- Records Management
- Patient confidentiality
- Attention to Detail
- Time Management
- Clinical Support
Certification
- Certified Dental Assistant
- Adult First Aid/CPR/AED
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Volunteer
Kaweah Delta Medical Center
09.2024 - Current
Paint Department Associate
Morris Levin & Son
07.2024 - Current
Assistant Store Manager
Lowes Home Improvment
03.2013 - 03.2024
Kaplan
High School Diploma -
South High School
- Certified Dental Assistant
- Adult First Aid/CPR/AED
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