Karla C Mora
San José,Costa Rica
Summary
HR/Shared Services/Program Management Professional with over 18 years of proven experience. Talent Acquisition Leader and Business Account Manager focused on leading a dynamic team of 200+ members, driving engineering excellence and market innovation. Successfully enabled over 2500 hires annually, showcasing strategic hiring capabilities. Expertise in talent strategy, customer engagement, and business forecasting consistently delivering KPI improvements and fostering a positive employee experience. Program Manager supporting both Tech and non-Tech organizations, leading critical end-to-end projects with 100% completion and maintaining strong partnerships and advocacy. Transformational Leadership skills and strategic communication initiatives to influence audiences at all levels. Actively participates in Leadership & Executive forums and supports employee development strategies through sponsorship of Employee Resource groups and Councils. Design Thinking Practitioner background and certifications as a Vital Voices Certified Coach and Neuro-linguistic Programmer Practitioner to drive success in any organization.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Talent Acquisition Manager / Global Diversity & Inclusion Recruiting Leader
Intel Corporation
03.2023 - Current
- Provide strategic leadership to a Team of Project Managers focused on building & delivering programs/plans related to diverse hiring in support to making Intel the most Inclusive Company in the world and achieving challenging diverse goals
- Influenced inclusive hiring practices to all Intel Organizations (Business, HR, Global D&I & others), while leveraging talent availability insights, market trends and employee value proposition to win over the most qualified talent for the company
- Leveraged strong partnerships to educate on TA initiatives as needed
- Enable Talent Planning & Acquisition Organization to consistently achieve all diversity hiring goals defined (through pipelining, effective stakeholder management, strong influence skills)
- Program Management: 1. Global D&I center of excellence implementation -> bringing together all regional Leads to understand country commonalities & differences in support of the creation of a Global diversity hiring strategy 2. Global Technical Women initiative -> build a cohesive strategy in support to corporate RISE 2030 goals
- Actively supported & coach RPO Leaders, so Talent Delivery teams maintain healthy TA services to Engineering and Foundry Services organizations (90% of KPIs achieved)
- Built a high performing team through a transformational/collaborative approach that allowed a new vision, mission and strategic objectives creation
- Strong plan in place, with key deliverables clearly articulated and proper stakeholder management activities in progress.
GAM Talent Acquisition & Business Account Manager
Intel Corporation
11.2019 - 03.2023
- Provide strategic leadership to a group of 30+ Talent Team members focused on hiring Engineering, Sales, Marketing & Manufacturing profiles; delivering over 3500 hires year-over-year, with positive KPIs
- Partner with Business leaders, Operations, Finance and Country Managers to translate business and corporate strategies to develop a global integrated recruitment plan that support Intel's most critical talent needs
- Leveraged strong partnership, collaboration & business advocacy to create innovative Recruiting strategies in support of critical Engineering & Sales ramps
- Leverage 'Authentic Leadership' practices to build high performance teams, empowered individuals & enabling actions full potential can be reached
- Enabled an Employee Engagement score of 91% (10pts above average), Advocacy & Inclusion score of 100% and awarded with the Manager Excellence Award two years in a row
- Program Management: Lead critical Talent project related to E2E Internal Transfers Centralization (hired & onboarded 18 new Recruiters in 3 months, built the strategy to absorb approx
- 1500 US requisitions & gain alignment on systems, processes, and technical improvement areas)
- Supported the Talent Outsourcing transformation project, while enabling transition of over 60 employees (including First Level Managers), managed three organizations, maintained positive stakeholder perception and with no impact to key operational indicators.
GAM Internal Hiring Manager
Intel Corporation
02.2018 - 11.2019
- Led a team of 10+ high performing/productive Recruiters that delivered approx
- 4500 internal moves per year with 98%+ Defect free, enabling internal mobility
- Optimized Internal Hiring Process leveraging design thinking approach, gaining ~43% efficiencies through automation and reduction of process redundancies
- Supported major Talent transformation efforts, while leading transition change management activities such as communications and training plans, impacting over 250 US/LAR Recruiters/Sourcers & Talent Coordinators
- Program Management: Co-lead 3 projects under the Design Thinking methodology -> Hiring Manager Training, Customer Success & College Hiring events
- Talent Ops Manager (10 weeks Sabbatical coverage), supporting Org Design process & driving efficiencies for reporting process.
Latin America Senior Talent Consultant
Intel Corporation
08.2014 - 01.2018
- E2E recruiting support to CR ramps in IT, Finance & Design Center groups, delivering over 1200 hires in approx
- 3 years (75% of all CR hiring) achieving consistent/positive KPIs: 34% diversity hiring, TTA 48 days, Best LAR Candidate Experience survey scores
- Leveraged Talent Intelligence & Market availability insights to influence talent planning and three new businesses landing in Costa Rica
- Led E2E process optimization efforts for interns/students hiring while looking to improve velocity and quality
- Implemented a Tech Female Students' program to improve diverse Engineering pipeline
- Owned LAR Proactive sourcing efforts: FOUR campaigns designed with an outreach of ~30.000 leads, 58% view rate & 9% application rate, delivering a healthy pipeline for IT and Design Center organizations.
CR Global Services Ops Program/Project Manager
Intel Corporation
07.2012 - 08.2014
- Global Services (GS) consolidates 17 diverse non-Factory organizations in Costa Rica and seek for consistent maximization of synergy and efficiencies, providing a competitive advantage to the Site and to Intel
- Leveraged key business partnerships & influence skills to implement the Site Leadership Program & the first Engineering/Technical Development Program
- Co-lead Site Operational Excellence team achieving over 1M savings for Intel CR in one year period
- Actively participate in major corporate people movement actions, while supporting placement activities & managed communication actions across at levels
- New Business Landing & Site General Manager Office Game Plan Lead Information Technology Service Operations: Tech Assistant Center/Executive Support Team Manager.
Tech Assistant Center/Executive Support Team Manager
Intel Corporation
10.2006 - 07.2012
- Managed the first Office Service Desk e-Support Team in Costa Rica: establish strategic goals and lead the team to improved key performance indicators in over 26%
- Program Management: Led a total of 3 key Tech & non-Tech projects intended to increase efficiencies, standardize processes, and implements new process that enhance overall customer experience
- Leveraged strong business partnerships & influenced key stakeholders at all levels
- Implemented and Managed the Technical Assistant Center for VIP support, using a transformational approach & data analytic skills to influence critical decisions and while guaranteeing cost vs
- Benefit & headcount productivity was in control.
Client Services Supervisor
Consorcio Iberoamericano S.A.
07.2003 - 06.2006
Call-Center Supervisor
Consorcio Iberoamericano S.A
09.2000 - 07.2003
Passenger Service Supervisor
TACA
10.1998 - 07.2000
Passenger Service Agent
LACSA Airlines
10.1994 - 05.1996
Education
Bachelor's degree - Public Relations
Universidad Latina De Costa Rica
Costa RicaTechnical Degree - Children & Youth Psichology
Universidad Latinoamericana De Ciencia Y Tecnología
Costa Rica12.2001
High School Diploma -
Humboldt High School Costa Rica
Costa Rica12.1993
Skills
- Project Management (leveraging Agile/DE concepts)
- Global Talent Acquisition
- Human Capital Management/Leadership
- Senior Stakeholder Management
- Analytical Thinking (data-driven decision making)
- Contract Negotiation
- Effective Communication
- Operations Management
- Organizational Development
- Inclusive Leadership
- Problem-Solving
- Coaching and Mentoring
Certification
- Inclusive Leaders Alumni
- ITIL Foundations Certification
- Certified Career/Women Mentor
- Shared Services & Outsourcing Network Certification
- HDI Support Center Analyst Certification
Personal Information
Title: Global Talent Acquisition & Business Account Manager | People Management | Shared Services & IT experience
Languages
Spanish
Native or Bilingual
English
Full Professional
German
Limited Working
Timeline
Talent Acquisition Manager / Global Diversity & Inclusion Recruiting Leader
Intel Corporation
03.2023 - Current
GAM Talent Acquisition & Business Account Manager
Intel Corporation
11.2019 - 03.2023
GAM Internal Hiring Manager
Intel Corporation
02.2018 - 11.2019
Latin America Senior Talent Consultant
Intel Corporation
08.2014 - 01.2018
CR Global Services Ops Program/Project Manager
Intel Corporation
07.2012 - 08.2014
Tech Assistant Center/Executive Support Team Manager
Intel Corporation
10.2006 - 07.2012
Client Services Supervisor
Consorcio Iberoamericano S.A.
07.2003 - 06.2006
Call-Center Supervisor
Consorcio Iberoamericano S.A
09.2000 - 07.2003
Passenger Service Supervisor
TACA
10.1998 - 07.2000
Passenger Service Agent
LACSA Airlines
10.1994 - 05.1996
Bachelor's degree - Public Relations
Universidad Latina De Costa Rica
Technical Degree - Children & Youth Psichology
Universidad Latinoamericana De Ciencia Y Tecnología
High School Diploma -
Humboldt High School Costa Rica
- Inclusive Leaders Alumni
- ITIL Foundations Certification
- Certified Career/Women Mentor
- Shared Services & Outsourcing Network Certification
- HDI Support Center Analyst Certification
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