Karla Gabriela Medina Monge
Yuma,AZ
Summary
Dedicated and dynamic young professional seeking to establish myself in a new environment by implementing my experience and knowledge to help meet the organization’s goals. Motivated to learn and work with a team to support each other
Overview
6
6
years of professional experience
Work History
Lead Assistant
Dr. Rosemary Wong Dental Office
05.2021 - Current
- Patient care experience
- Provided excellent customer service at the front desk, addressing concerns promptly and courteously to ensure patient satisfactionProvider and vendor reports and purchases
- Dental Insurance and claim experience
- Answering phones and scheduling
- Front office and back office
- Emergency communication with clients
- Dental procedure preparation and documentation
- Referrals experience
- Treatment Planner
- 4-Handed Dentistry
- Dental Software (Dentrix, Eaglesoft)
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Dental Hygiene Assistant
Gallemore Dental Group
11.2020 - 05.2021
- Improved patient satisfaction by providing thorough dental cleanings and oral health education.
- Sterilization
- Educated patients on proper oral hygiene techniques, leading to better home care routines and overall oral health improvement.
- Ensured a safe working environment by adhering to OSHA regulations regarding infection control protocols.
- Prepared patient for x-rays and gathered x-ray films..
- Complied with OSHA and corporate safety policies and standards.
Dental Treatment Assistant
Gallemore Dental Group
06.2020 - 11.2020
- X-ray machine proficient
- Experience taking vital signs
- Dental equipment maintenance
- Emergency dental work
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Eaglesoft
- Sterilization
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Disinfected tools, equipment and surfaces between patients to leave the room ready for patient appointments.
Customer Service Representative
Convey Health Solutions
02.2020 - 05.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Dental Assistant
Issstecali Periferica
11.2018 - 01.2020
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
Dental Assistant
Issstecali Servicios Ampliados
08.2018 - 11.2018
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
Dental Assistant Intern
Issstecali Periferica
08.2017 - 07.2018
- Supported accurate diagnoses by taking high-quality digital X-rays and intraoral images for dentist review.
- Supported practice growth by consistently delivering exceptional patient care, leading to increased patient retention and referrals.
Education
No Degree - Dental Assistant
California Dental Certifications
San Diego, CA09.2019
High School Diploma -
Instituto Salvatierra- Calexico Mission School
Mexicali, BC, Mexico - Calexico, CA07.2012
Skills
- Time Management
- 4-Handed Dentistry
- Team oriented
- Customer Service
- Treatment planner
- X-ray proficient
- Vendor Management
- Policy Implementation
- Software (Dentrix, Eaglesoft)
- Microsoft and Mac proficient
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
German
Limited Working
Timeline
Lead Assistant
Dr. Rosemary Wong Dental Office
05.2021 - Current
Dental Hygiene Assistant
Gallemore Dental Group
11.2020 - 05.2021
Dental Treatment Assistant
Gallemore Dental Group
06.2020 - 11.2020
Customer Service Representative
Convey Health Solutions
02.2020 - 05.2020
Dental Assistant
Issstecali Periferica
11.2018 - 01.2020
Dental Assistant
Issstecali Servicios Ampliados
08.2018 - 11.2018
Dental Assistant Intern
Issstecali Periferica
08.2017 - 07.2018
No Degree - Dental Assistant
California Dental Certifications
High School Diploma -
Instituto Salvatierra- Calexico Mission School
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