Karla J Galindo
El Paso,TX
Summary
Hardworking employee and a team player with customer service, multitasking, and time management abilities. Analytical and organized professional with extensive experience working for various fast-moving organizations. Strong work ethic and communication skills.
Overview
16
16
years of professional experience
Work History
Truck Dispatcher
Alan D Transport LLC
El Paso, TX
01.2024 - Current
- Daily search for reefer and flatbed freight through DAT one Load board
- Usage of Excel spreadsheet to note daily booked loads
- Constant communication between brokers and drivers through Gmail and WhatsApp to make sure loads are picked up and deliver on a timely manner and solve any issues that might present while in route
- Organized and save all rate confirmations, equipment documents, and broker set up packets in Dropbox.
Safety Coordinator
DJ's Transport
El Paso, TX
11.2021 - 10.2023
- Responsible for maintaining constant communication with management and employees through Whatsapp
- Make a monthly inventory of all trucks and trailers and make sure the Admin Files in Excel Sheet and Dropbox folders are updated
- Ensure registrations and inspections of all trucks and trailers are up to date and collect any upcoming expired documents as well as all driver's licenses and medical cards of all the truck drivers
- In charge of the pre-employment screening, applications, and orientations
- Help with the after-hours emergency line every five weeks by taking the phone and the laptop home and assisting all brokers and drivers during the weekend
- Assisting the Visa Solutions project by gathering all the needed documents from each candidate (driver) and sending it to the Visa Solutions team to make sure all required documents are sent for the immigration process of each candidate.
Dispatcher
DJ's Transport
El Paso, TX
03.2019 - 05.2020
- Responsible for finding loads for assigned drivers through Truckstop and Truckersedge
- Send all the details of the Pickup and Drop-off location to the drivers via Whatsapp and keep constant communication to ensure drivers are on time for deliveries
- Send all Bill of Landing to all brokers after the driver has delivered the load
- Confirmations once loads are confirmed and keep constant communication with the broker by phone and email until the load is delivered.
Customer Service Guest Specialist
Booking.com
Orlando, FL
02.2017 - 03.2019
- Took incoming calls from customers who made online reservations to assist with modification requests such as cancellations, date modifications, and room changes
- Some guests experienced last-minute accommodation changes due to the hotel not receiving their reservation
- Assisted them in finding another hotel with similar or the exact services the guest had in their original reservation
- Maintained constant up-to-date knowledge of any changes and new projects through weekly news pages and team meetings to provide accurate information to customers and partners.
Host/Trainer/Retail
Splitsville
Lake Buena Vista, FL
12.2012 - 02.2017
- Greeted and welcomed guests
- Provided guests with general information about Splitsville and the Disney Springs area
- Offered appropriate seating arrangements for dining tables and bowling lanes
- Coordinated dining and bowling event reservations upon arrival to ensure the bowling lanes of dining tables were set up as per the reservation
- Conducted weekly training for new hires
- Supervised trainee performance and sent evaluation e-mails to all trainers and management at the end of the shift
- Worked on the retail side of the restaurant by helping guests with any questions about any merchandise
- Restocked at the end of the shift.
Event Assistant
BBJ Linen
Orlando, FL
03.2013 - 01.2014
- Responsible for the set-up and strike of tablecloths, chair covers, chair ties, and table chargers of events
- Ensured all the required linens were shipped to the venue before beginning the set-up
- Communicated with event coordinators before event set-up to verify if any last-minute changes were made by the customer
- Counted all supplies used and wrote comments under contract if any items were missing or damaged at the end of the event.
Dispatcher
Alan's Transportation llc
El Paso, TX
01.2012 - 11.2012
- Booked loads for drivers to pick up and deliver
- Monitored drivers' daily driving performance to ensure the load was picked up and delivered on time
- Assisted drivers in any last-minute issues such as a tire blowout, late pickup or delivery arrival due to traffic, and any other issues that might have come along the way.
Sales Associate
T-Rex Café
Lake Buena Vista, FL
06.2011 - 01.2012
- Greeted every customer by providing a welcoming atmosphere
- Operated cash register and advertised additional retail sales and special offers
- Helped re-stock inventory at the end of the day
- Cashed out and made a final walk around the store to ensure it was ready for the next day.
Front Desk Manager
Touch Discount Day Spa
El Paso, TX
07.2009 - 01.2011
- Coordinated employee performance
- Provided guests with various party packages and managed their party reservations
- Managed small party events and ensured all needed supplies were available upon arrival
- Organized and controlled daily appointments
- In charge of the reports at the end of the day.
Cast Member
Walt Disney World (Disney Quest)
Orlando, FL
01.2009 - 05.2009
- Guided customers through the building
- Played animated characters such as Aladdin and Pirates of the Caribbean
- In charge of equipment of any attraction assigned
- Wrote reports at the end of the shift regarding problems with the attractions
- Ensure safety guidelines were followed when closing attractions.
Education
Associate of Applied Science in Travel and Tourism -
El Paso Community College (EPCC)
El Paso, TX05.2010
Skills
- Fluent in Spanish
- Proficient in Microsoft Word, Excel, and PowerPoint
- Stress Tolerance
- Information research
- Logistics Management
- Team Collaboration
- Task coordination
- Spreadsheet Management
- Customer Service-Oriented
- Organization and Multitasking
Volunteer Experience
- Assistant Coordinator, Children's Expo, Orlando, FL, 01/2009, 05/2009, Managed guest registration., Managed children's activities., Assisted in the set up of booths before the event and helped restock at the end.
- Church Librarian, JILI Center, Kissimmee, FL, 01/2014, 03/2019, Organizes and administers the library to provide a satisfactory service., Have all the appropriate book material needed for all church ministries., Stimulate reading to all church members through PowerPoint presentations.
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Truck Dispatcher
Alan D Transport LLC
01.2024 - Current
Safety Coordinator
DJ's Transport
11.2021 - 10.2023
Dispatcher
DJ's Transport
03.2019 - 05.2020
Customer Service Guest Specialist
Booking.com
02.2017 - 03.2019
Event Assistant
BBJ Linen
03.2013 - 01.2014
Host/Trainer/Retail
Splitsville
12.2012 - 02.2017
Dispatcher
Alan's Transportation llc
01.2012 - 11.2012
Sales Associate
T-Rex Café
06.2011 - 01.2012
Front Desk Manager
Touch Discount Day Spa
07.2009 - 01.2011
Cast Member
Walt Disney World (Disney Quest)
01.2009 - 05.2009
Associate of Applied Science in Travel and Tourism -
El Paso Community College (EPCC)
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