Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karla J Reyes Hernandez

Hebron,KY

Summary

Hardworking employee with customer service, multitasking, and office abilities. Devoted to giving every customer a positive and memorable experience. Can learn any computer program with a little of training, desire to take new challenges, strong work ethic,adaptability and exceptional interpersonal skills.

Overview

7
7
years of professional experience

Work History

Bilingual On-Site Talent Advisor

Surge Staffing
Wilton, KY
02.2024 - Current
  • Facilitated onboarding of new hires, ensuring successful transition into the organization.
  • Facilitated job application processes for qualified candidates.
  • Analyzed job requirements and prepared job postings for internal and external use.
  • Managed applicant tracking system data entry, ensuring accuracy of all records.
  • Coordinated background checks and reference checks for new hires prior to start date.
  • Reviewed resumes and applications to determine eligibility for employment consideration.
  • Reviewed employment applications and job orders to match applicants with job requirements.
  • Hired employees and processed hiring-related paperwork.
  • Processed payroll for over 500 employees weekly, ensuring accuracy of pay and deductions.
  • Reviewed timesheets for accuracy and completeness prior to processing payroll.
  • Coordinated with Human Resources staff on employee leaves of absence or termination paperwork.
  • Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Directed and supervised team of 60 employees in daily operations.

Clerk III

GXO
Florence, KY
11.2023 - 01.2024
  • Organized physical files on an ongoing basis to ensure efficient retrieval times.
  • Orders preparation, print ordes to pickers.
  • Fixing orders when an item is out of stock.
  • release orders on hold.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Copied, sorted and filed records of office activities and business transactions.
  • Processed customer orders promptly and accurately.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Performed data entry tasks to update customer accounts records.
  • Typed, formatted and edited correspondence and other documents.
  • Resolved discrepancies between invoices and purchase orders quickly.
  • Operated photocopiers and scanners, facsimile machines and personal computers.

International Customer Service Specialist

Grupo Master Guatemala
Guatemala, Guatemala
11.2020 - 02.2023
  • Used email, chat and telephone interactions to engage with customers.
  • Delivered strong support and mitigated issues to improve overall customer satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Resolved problems to maintain professional relationships with internal and external customers.
  • Followed instructions, procedures and protocols necessary for answering and handling calls for exceptional client experience.
  • Researched and resolved customer inquiries in a timely manner.
  • Assisted customers with price checks.
  • Updated databases with new and modified customer data.
  • Process purchase orders.
  • Take payments from credits cards.

Doctor's Receptionist

Clinica Santa Clara
Guatemala. , Guatemala.
08.2017 - 11.2020
  • Scheduled and confirmed patient appointments and consultations.
  • Processed payments from patients and balanced cash drawer at the end of each shift.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Responded to patient inquiries via phone or email in a timely manner.
  • Verified patient demographic and billing information prior to appointment check-in.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Prepared documents for new patients, such as consent forms, questionnaires.
  • Communicated with patients with compassion while keeping medical information private.

Education

GED -

Paterson Adult Education School
Paterson
05-2009

Some College (No Degree) - Technical Drawing

Alfaro Mijangos
Guatemala.

Skills

  • Bilingual
  • Good attitude
  • Fast learning
  • Excellent computer skills
  • Planes reading
  • Attention to details
  • OM
  • F&O
  • SCE
  • WM10
  • S400
  • D365
  • Math
  • Administrative Support
  • Database Entry
  • Research
  • File Maintenance
  • Mail Handling
  • Scanning and Copying
  • Relationship Building
  • Administrative Tasks
  • Customer Satisfaction
  • Verbal and Writing Communication
  • Handling Payments
  • Uattend
  • Payroll
  • Talent Acquisition
  • Applicant sourcing
  • Pre-Employment Screening
  • Training and Onboarding
  • Time Management
  • Recruiting Software Experience
  • Microsoft Office expertise

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Bilingual On-Site Talent Advisor

Surge Staffing
02.2024 - Current

Clerk III

GXO
11.2023 - 01.2024

International Customer Service Specialist

Grupo Master Guatemala
11.2020 - 02.2023

Doctor's Receptionist

Clinica Santa Clara
08.2017 - 11.2020

GED -

Paterson Adult Education School

Some College (No Degree) - Technical Drawing

Alfaro Mijangos

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Karla J Reyes Hernandez