Karla Karina Orozco

Six years of experience as a case manager mentor. My job duties included:

• Client Assessment-conducting intakes upon a child's admission into the program. Intake process consisted of having the initial contact with clients, their families, gathering personal information, assessing immediate needs, reviewing program's expectations, and completion of intake forms.
• Service planning- Implementing and develop case plans based on assessment, ensuring that goals align with client needs.
• Documentation: Maintaining accurate case notes, reports, and records keeping compliance with program policies and federal regulations.
• Served as a mentor for three years. My responsibilities as a mentor was to be the point of contact (POC) in the absence of the supervisors. My responsibilities as a POC were to run and send daily assessments emails, discharges emails, age out emails, assign intakes, and guide case managers when needed. Additionally, I have provided training presentations for new employee orientation (NEO), created powerpoint presentations about the Office of Refugee Resettlement (ORR) policies.
• Staffing- weekly case staffing with case coordinators and Federal Field Specialists (FFS).
• Collaboration- Coordinating and collaborated with internal staff such as clinicians, counselors, therapists, and social workers to support the client's well-being. Participated in Treatment Team Meetings when needed.
• Crisis Intervention- managed and responded to emergencies as needed. Certified in CPI (non-violent Crisis Prevention Intervention) and CPR.
• Family Engagement- Collaborated with client's families at a daily basis. This included interviewing, assessing, conducting background checks, scheduled fingerprint appointments, and worked on Child Abuse and Neglect (CA/N) checks. Provided guidance and helped them understand the case management process.
• Follow-ups- Providing ongoing support to clients. Weekly meetings consisted of case updates and phone calls to their families.

• Performed the instructional and classroom management of the regular teacher.
• Maintained a clean, respectful, and orderly classroom, and followed classroom and school procedures as directed by the school.
• Maintained reasonable rules of conduct, which encourage self-discipline and responsibility.
• Communicated effectively with parents when needed.
• Consistently requested by teachers to serve as a substitute due to reliable performance and strong previous recommendations.

• Assisted graduating juniors and senior students with the financial aid process and supported the operations of the financial aid office.
• Educated students and their families about financial aid options which included scholarships, loans, grants, and work-study programs. Explained the eligibility requirements and application process.
• Assisted students and their parents/legal guardians complete the Free Application for Federal Student Aid (FAFSA) and other financial aid applications such as Texas Application for State Financial Aid (TASFA).
• Provided guidance and support on required documentation that included tax returns, W2, and other forms needed.
• Provided customer service responding to students and their family inquiries about financial aid status in person.
• Supported financial aid events and workshops
• Assisted students to apply for college or universities through Apply Tx website and registered them for SAT/ACT testing.