Karla M Casiano

• Review production schedules, orders, and related information to Apply statistical methods and perform mathematical calculations to determine manufacturing processes, Designed comprehensive test plans, protocols, and checklists to Estimate production costs, cost-saving methods, staff requirements, and production standards.

• Monitor application performance by running periodic checks on production systems, Report defects found during testing cycles in a timely manner, and Provide technical support to internal teams to resolve complex quality issues quickly and efficiently.

• Troubleshooted minor problems and Performed general repairs on Rx8, Flyfolder, and Plowfolder Hunkeler machines. Calibration on cut-sheet toner presses cover, and color printers. Alignments, Maintenance, and L2 jobs on cut-sheet Toner Presses - Monochrome.

• Developed and implemented automated testing tools for quality assurance processes, analyzed customer complaints to identify trends in product defects, evaluated existing processes against industry best practices, and communicated with management, technical support, and the quality team to provide them with recommendations to improve and develop production successfully.

• Committed to leading and supporting continuous improvement projects to drive performance to world-class levels, Meet deadlines, and deliver excellent customer service while maintaining high-quality delivery working in a fast-paced environment.

• Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance.
• Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate.
• Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team members' success, work as a team to achieve goals, and identify and retain top talent.
• Attended company meetings to exchange product information and coordinate work activities with other departments.
• Provided excellent customer service to members by answering inquiries, resolving problems and processing transactions quickly and accurately Utilized effective communication skills to ensure a positive and safe environment and relationships with members and co-workers.
• Demonstrated strong problem-solving abilities when resolving member complaints or issues.

• Assisted first-time homebuyers or sellers through the entire buying process from pre-qualification through closing.
• Advised clients on the legal requirements of purchasing or selling a home.
• Collaborated closely with lenders, appraisers, title companies, attorneys, and other professionals throughout the sales process.
• Skilled in negotiating deals between buyers and sellers to ensure maximum benefit for both parties.
• Established goal-setting, progress meetings, and cold call sessions to help hone new agent lead-generation skills.

• Highly organized approach toward order fulfillment tasks, Capacity to read pick lists, Stock shelves, racks, and cases with new or transferred merchandise, familiarized with inventory management systems and tracking tools, Proficiency with computers, including Microsoft Office Suite applications.
• Consistently met production goals as established by management while maintaining high standards of accuracy throughout the shift within time constraints.
• Proficiently operated stand-up forklift, regular or electric pallet jacks, and other material handling equipment in a safe manner.
• Innovatively developed new methods for organizing the warehouse layout which resulted in improved workflow processes.
• Demonstrated ability to work independently or collaboratively as part of a team in a fast-paced environment.
• In-depth knowledge of safety standards applicable to warehouse operations.
• Able to lift heavy objects up to 50 pounds or more.

• Organized daily operations including scheduling shifts, assigning tasks, and evaluating individual performance to optimize resources.
• Trained to Perform minor repairs on Fujifilm Frontier 370 LP2000SC, Canon imagePROGRAF TM-300 36" Large-Format Inkjet Printer, Dai Nippon DNP DP-DS80D Digital Photo Thermal Printer, HP Designjet Z6810 equipment when necessary.
• Utilized problem-solving skills and implemented a preventative maintenance program for department equipment to detect defects and malfunctions in equipment, software, or materials, Managed and inspected material and stock levels by ordering supplies from vendors when necessary to prevent Downtime and protect company quality and costs.
• Developed strong relationships with customers through excellent customer service while working in a fast-paced environment.
• Participated in ongoing training to enhance my own job skills and knowledge.
• Ensured compliance with safety and sanitation regulations.