Summary
Work History
Education
Skills
Timeline
Generic

Karla Mae Wabinga

Wahiawa,Hawaii

Summary

Motivated and energetic Customer Service Representative with proven track record of successfully resolving customer issues, enabling them to have an enjoyable service experience. Experienced in handling a variety of customer inquiries, including billing disputes and product information inquiries. Adept at developing strong working relationships with customers by providing helpful solutions. Highly organized team player who is passionate about providing excellent customer service.

Work History

Child and Youth Program Assistant Entry Level 2,

REPLICA CHILD DEVELOPMENT CENTER
05.2021 - 09.2021
  • Entry Level 2, CY-1702-1
  • Developed positive relationships with parents and guardians
  • Built a safe and nurturing environment for the children
  • Monitored and documented children's activities
  • Maintained a clean and organized environment
  • Supervised and interacted with the children
  • Collaborated with other staff members to ensure the best care for the children
  • Assisted with the implementation of educational programs
  • Encouraged children's social, emotional, physical, and cognitive development
  • Followed state regulations for childcare
  • Kept accurate records of children's progress.
  • Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
  • Created safe, fun environment for children at Replica CDC facility.

Sales and Service Representative

PHILIPPINE NATIONAL BANK
11.2016 - 07.2020
  • Assisted customers with inquiries and complaints in a professional and timely manner
  • Responded to customer inquiries via phone, email, and social media
  • Developed effective relationships with customers to ensure satisfaction
  • Processed customer orders and payments in a timely and accurate manner
  • Resolved customer complaints and escalated customer concerns
  • Monitored customer feedback and trends
  • Analyzed customer service data to identify areas of improvement
  • Supported the sales team with customer inquiries
  • Developed and implemented customer service policies and procedures
  • Trained new customer service representatives
  • Maintained customer service records and databases
  • Assisted in developing customer service processes
  • Communicated customer feedback to management team
  • Generated customer service reports
  • Analyzed customer service metrics
  • Managed customer service escalations
  • Developed and maintained positive customer relationships
  • Implemented customer service strategies to improve customer satisfaction
  • Provided feedback to management on customer service initiatives
  • Utilized customer service software for data entry and customer management
  • Adhered to customer service standards and regulations.

Education

Bachelor’s Degree - Marketing Management

FAR EASTERN UNIVERSITY
05.2016

Skills

  • Call Center Support
  • Account Specialist
  • Banking Services
  • Problem Solving Skills
  • Analytical Skills
  • Computer Savvy
  • Communication Skills
  • Customer Service
  • Organizational Skills

Timeline

Child and Youth Program Assistant Entry Level 2,

REPLICA CHILD DEVELOPMENT CENTER
05.2021 - 09.2021

Sales and Service Representative

PHILIPPINE NATIONAL BANK
11.2016 - 07.2020

Bachelor’s Degree - Marketing Management

FAR EASTERN UNIVERSITY

Similar Profiles

CREATE PROFILE
Karla Mae Wabinga