Karla May Garcia

• Conducted initial assessments and screenings of clients to determine their eligibility for services.
• Provided psychosocial assessment, evaluation and diagnosis for individuals seeking mental health services.
• Assisted clients in identifying resources available within the community to support recovery efforts.
• Collaborated with other healthcare providers, such as psychiatrists, psychologists and social workers, to coordinate care for clients.
• Educated family members on how they can best support their loved one's recovery process.
• Provided crisis intervention services when needed to address urgent mental health issues or suicidal ideation.
• Coordinated referrals for additional services such as housing, employment or legal assistance when necessary.
• Ensured that all documentation was completed accurately according to agency requirements.
• Demonstrated knowledge of relevant laws, regulations, standards of practice and ethical principles governing the delivery of mental health services.
• Adhered to HIPAA regulations regarding confidentiality of patient information at all times.
• Acted as client advocate to resolve emergency problems in crisis situations.
• Collected personal data and insurance information from patients to complete intake paperwork.

Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs

•

Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system

•

Compute and authorize benefits based on eligibility determination

•

Process work in accordance with state and federal regulations and established procedures, guidelines and timeframes

• Conduct Intake Assessments
• Provide crisis management
• Complete SOAPNotes, and all progress notes
• Complete Treatment planning documentation.
• Wrote comprehensive goals and patient treatment plans.
• Addressed issues through emotionally intelligent conversation and conflict resolution techniques.
• Facilitated individual and group sessions with students to build trust and deliver therapeutic support.
• Met with students to evaluate behaviors and develop appropriate treatment plans.

• Excelled at managing numerous teams consisting of individuals with diverse backgrounds and needs towards a common goal.
• Analyzed and interpreted data to enhance decision-making with strategic improvement plans.
• Designed effective curriculum, lesson plans, and instructional material.
• Conquered challenges of working with a highly diverse population (At-Risk, ESL, 504, SPED, etc.) to attain exceptional achievement.
• Utilized strong communication and interpersonal skills to establish positive and ongoing rapport.
• Held conferences with parents, administrators, and colleagues to address questions, monitor progress and encourage goal success.
• Maintained a positive environment while building and strengthening relationships.
• Managed and organized records and reports of student behavior and academic progress.