Karla Medina
Stockton,CA
Summary
Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Salon Centric
10.2018 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Business Development Manager
Glow By Karla
03.2018 - Current
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Represented company and promoted products at events.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Business Manager
GM Lath And Plaster
01.2020 - 01.2022
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Proofread and edited professional documents to fix errors.
- Reviewed files, records and other documents to obtain information to respond to requests.
Server
Red Lobster
06.2014 - 11.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Medical Scribe
PhysAssist Scribes
06.2017 - 06.2018
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Used Cerner to input information into computerized patient record system.
- Provided immediate and constructive feedback to students individually and as group.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Assisted with writing job postings and job descriptions for boards.
- Registered and verified patient records before triage with most up-to-date information.
Office Manager
Lincoln Square Post Acute Care
01.2013 - 11.2014
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
Associate of Science - Mathematics
San Joaquin Delta College
Stockton, CA2023
Associate of Arts - Humanities
San Joaquin Delta College
Stockton, CA2023
Skills
- Operations Oversight
- Store Organization
- Business Development
- Customer Relations
- POS Systems
- Paperwork Processing
- Records Organization
- Data Entry Experience
- Patient History Understanding
- Fluent in Spanish
- Documentation Skills
- Chart Organization
- Clinical Support
- Medical Terminology
- Patient Health Information Access
- Relationship Building
- Decision-Making
- Project Management
- Client Consultations
- Business Development and Planning
- Account Management
- Business Administration
- Sales and Marketing
- Billing and Invoicing
- Telephone Etiquette
- Microsoft Office Suite
- Project Management Experience
Languages
Spanish
Native or Bilingual
Timeline
Business Manager
GM Lath And Plaster
01.2020 - 01.2022
Assistant Store Manager
Salon Centric
10.2018 - Current
Business Development Manager
Glow By Karla
03.2018 - Current
Medical Scribe
PhysAssist Scribes
06.2017 - 06.2018
Server
Red Lobster
06.2014 - 11.2018
Office Manager
Lincoln Square Post Acute Care
01.2013 - 11.2014
Associate of Science - Mathematics
San Joaquin Delta College
Associate of Arts - Humanities
San Joaquin Delta College
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