Karla P Hernandez
Summary
Health and Dental care Professional with strong background in clinical support and patient care. Known for excellent communication, patient management, and technical assistance during procedures. Dependable team player with focus on achieving positive outcomes and adapting to changing environments. Skilled in sterilization techniques, radiography, and maintaining infection control standards.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Office Manager
Tellez Pro Painting Services Inc.
10.2018 - Current
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
- Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Register Dental Assistant
La Clinica De La Raza
01.2023 - 01.2024
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Scheduled and confirmed patient appointments.
- Prepared patient X-rays and images for review by dentist.
- Prepared and sterilized instruments and materials for use by dentists.
- Prepared treatment areas for patient care, ensuring sterile and organized environment.
- Collaborated with dental team to develop treatment plans, ensuring patient needs were met comprehensively.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Increased office efficiency by maintaining patient records with up-to-date information.
- Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Senior Order Management Analyst
Pencil and Pixel - Modsy
11.2021 - 11.2022
- Reduced order discrepancies by conducting thorough audits and addressing potential issues proactively.
- Implemented process improvements to increase the accuracy of sales forecasts, enabling better resource allocation and planning.
- Coordinated with suppliers for expedited delivery of high-priority orders, avoiding potential delays and ensuring customer satisfaction.
- Managed complex client relationships with professionalism and tact, resulting in increased repeat business and long-term partnerships.
- Actively contributed to the development of new procedures and policies, ensuring ongoing compliance with industry standards and best practices.
- Optimized inventory management practices, resulting in reduced stock discrepancies and improved product availability.
- Demonstrated exceptional leadership skills in managing high-performing teams, fostering an environment of accountability and mutual support that drove consistent achievement of company objectives.
- Improved customer satisfaction rates with timely and accurate order updates, ensuring smooth transactions from start to finish.
Register Dental Assistant
La Clinica De La Raza
11.2004 - 10.2014
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Collaborated with dental team to develop treatment plans, ensuring patient needs were met comprehensively.
- Enhanced team productivity by providing timely assistance during complex dental procedures.
- Streamlined digital x-ray processing, reducing wait time for diagnosis and treatment planning.
- Monitored patient comfort and safety during dental procedures.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
Education
Medical Interpreter Program - Languages / Interpreting
AALB
Chicago, IL01-2025
Dental Assistant Program - Dental Assistant
Diablo Valley College
Pleasant Hill, CA04-2004
Skills
- Verbal communication
- Microsoft office
- Schedule management
- Billing and invoicing
- Word processing
- Workflow optimization
- Operations management
- Client relationship management
- Microsoft Word
- Multitasking and organization
- Zendesk expertise
- Dentrix software proficiency
- Epic software proficiency
- Direct and indirect patient care
- Electronic medical records proficiency
Certification
- Register Dental Assistant Certificate
- Sealant application certificate
- X-ray Certification
- CPR Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Register Dental Assistant
La Clinica De La Raza
01.2023 - 01.2024
Senior Order Management Analyst
Pencil and Pixel - Modsy
11.2021 - 11.2022
Administrative Office Manager
Tellez Pro Painting Services Inc.
10.2018 - Current
Register Dental Assistant
La Clinica De La Raza
11.2004 - 10.2014
- Register Dental Assistant Certificate
- Sealant application certificate
- X-ray Certification
- CPR Certification
Medical Interpreter Program - Languages / Interpreting
AALB
Dental Assistant Program - Dental Assistant
Diablo Valley College
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