Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karla Rosibel Urrutia Carpio

League City,TX

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

5
5
years of professional experience

Work History

Executive Administrative Assistant

Ricoh
04.2016 - 07.2019
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Progressed sales through to completion by working closely with customer relations, sales executives and production team.

Receptionist Clerk

Ricoh
05.2015 - 04.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Customer Experience Executive

Choice Hotels International
05.2014 - 10.2014
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Bachelor of Arts - Tourism And Travel Management

Universidad Don Bosco
Soyapango, El Salvador
11.2015

Skills

  • Business Correspondence
  • Document and Records Management
  • Call Center Operations
  • Calendar Software
  • Microsoft Office
  • Office Equipment Operation
  • Correspondence Management
  • Multi-tasking
  • Time Management
  • Versatile

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Executive Administrative Assistant

Ricoh
04.2016 - 07.2019

Receptionist Clerk

Ricoh
05.2015 - 04.2016

Customer Experience Executive

Choice Hotels International
05.2014 - 10.2014

Bachelor of Arts - Tourism And Travel Management

Universidad Don Bosco

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Karla Rosibel Urrutia Carpio