Karla Solano
Santa Fe Springs,CA
Summary
Energetic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Procurement Specialist with understanding of supply and demand and discerning eye for inventory level evaluation. Bilingual go-getter experienced in coordinating with various industry vendors.
Overview
31
31
years of professional experience
Work History
Account Manager
Motion Industries/ Kaman Industrial
Bell, CA
01.2014 - 08.2022
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Oversaw new business development and customer servicing.
- Forecasted sales of and set successful policies to achieve sales objectives and related metrics within timeframe.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Documented time, calls and results, and submitted reports.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Educated clients on new industry products and updated account information to maintain high standards of client service.
- Negotiated prices, terms of sales and service agreements.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
- Negotiated prices for products and freights to decrease overall costs to our customers.
- Collaborated with strategic partners to develop and manage key performance indicators and quality assurance processes.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
Operations Manager
Kaman Industrial Technologies
El Centro , CA
02.2010 - 01.2014
- Partnered with vendors and suppliers to effectively manage and budget.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Gathered and reviewed customer feedback to improve operations.
- Managed budget implementations, training, schedules and contract negotiations.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Mentored and guided employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
- Performed quarterly inventory cycle counts.
- Built strong relationships with customers through positive attitude and attentive response.
- Purchased new products and oversaw inventory stocking and availability.
- Sourced vendors, built relationships and negotiated prices.
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
- Performed monthly reconciliation of open purchasing orders.
- Coordinated paperwork, updated spreadsheets and maintained permanent records.
- Devised and executed annual purchasing plans and contracts.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
- Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
Operations Manager/Branch Manager
Applied Industrial Technologies
El Centro, CA
11.1999 - 02.2010
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Gathered and reviewed customer feedback to improve operations.
- Managed budget implementations, training, schedules and contract negotiations.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Mentored and guided employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
- Performed quarterly inventory cycle counts.
- Built strong relationships with customers through positive attitude and attentive response.
- Purchased new products and oversaw inventory stocking and availability.
- Sourced vendors, built relationships and negotiated prices.
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
- Performed monthly reconciliation of open purchasing orders.
- Coordinated paperwork, updated spreadsheets and maintained permanent records.
- Devised and executed annual purchasing plans and contracts.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
- Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
Procurement Manager
Applied Industrial Technologies
Bell, CA
04.1991 - 11.1999
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
- Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
- Developed requests for proposal and issued requests for quotes to support sourcing efforts.
- Managed and developed relationships with suppliers to attain maximum cost efficiency and leverage buying power.
- Developed and implemented strategic purchasing procedures and control systems to reduce direct costs and carrying costs.
- Performed Quarterly and Annually Inventory cycle counts.
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZHigh School Diploma -
Central Union High School
El Centro, CA06.1990
Skills
- Microsoft Office
- Supplier Performance Management
- Accounts Payable and Accounts Receivable
- Vendor Negotiations
- Corrective Actions
- Sales Growth
- Verbal and Written Communication
- Time Management
- Customer Service
- CRM Software
- Revenue Growth
- Account Management
- Persuasive Negotiations
- Profit and Loss (P&L) Management
- Planning and Coordination
- Comparing Quotations
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Manager
Motion Industries/ Kaman Industrial
01.2014 - 08.2022
Operations Manager
Kaman Industrial Technologies
02.2010 - 01.2014
Operations Manager/Branch Manager
Applied Industrial Technologies
11.1999 - 02.2010
Procurement Manager
Applied Industrial Technologies
04.1991 - 11.1999
Associate of Arts - Business Administration And Management
University of Phoenix
High School Diploma -
Central Union High School
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