Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karla Torres

Montebello,CA

Summary

Positive and upbeat team player seeking to obtain a position where I can maximize my skills, and have the ability to establish effective working relationships within your organization. Dependable hardworking individual with strong work ethic and adaptability skills.

Overview

19
19
years of professional experience

Work History

Patient Access Representative - Orthopedics Dept.

Keck Medicine Of USC
Los Angeles, CA
09.2022 - Current
  • Assist patients to check-in by completing face-to-face interviews to obtain demographic and insurance information
  • Collect co-pays and other financial payments from patients at time of service
  • Check-out process/assist with scheduling appointments
  • Scan insurance cards and medical documents
  • Prepare charts for patient appointments, ensuring all necessary forms are complete and signed
  • Answer phones promptly in a professional manner
  • Assist with preparing weekly cash reports for the department
  • Pick up and sort mail
  • Upload radiology disks in computer system

Patient Service Advocate II- Dental Dept.

AltaMed Health Services Corporation
Los Angeles, CA
05.2012 - 08.2020
  • Greeted and checked in patients, updating patient information in computer system.
  • Scanned insurance cards and documents
  • Verified dental insurance coverage for appointments
  • Performed financial screenings and collected payments
  • Explained Dental treatment plan to patient.
  • Scheduled appointments
  • Answered incoming calls, responding to inquiries from patients and other medical offices
  • Prepared charts for patients, ensuring all necessary forms were completed correctly and signed

Customer Service Representative

Work Source -Hub Cities Career Center
Huntington Park, CA
03.2012 - 05.2012
  • Greeted customers upon arrival and determined clients visit purpose
  • Answered incoming calls
  • Data entry
  • Maintained visitation logs organized
  • Assisted Clients with questions regarding Employment.

Greeter/Verifier/Operator- Medical Dept.

AltaMed Health Services Corporation
Los Angeles
02.2005 - 03.2010
  • Checked patients in and out for appointments and collected co-payments
  • Medi-cal/HMO insurance verification, CHDP enrollment
  • Collected financial payments
  • Answered incoming calls promptly
  • Prepared charts for new patients prior to their appointment.

Education

Medical Assistant Certificate -

American Career College
Los Angeles, CA
01-2002

High School Diploma -

James A. Garfield Senior High School
Los Angeles, CA
01-2001

Skills

  • Great customer service skills
  • Computer Literacy: MS Word
  • Ability to type over 45 WPM
  • Basic mathematical skills to accurately process cash payments
  • Medical/Dental terminology knowledge
  • Insurance Verification
  • Ability to work independently with minimal supervision
  • Fast learner/Excellent multi-tasker
  • Bilingual (English/Spanish)

Timeline

Patient Access Representative - Orthopedics Dept.

Keck Medicine Of USC
09.2022 - Current

Patient Service Advocate II- Dental Dept.

AltaMed Health Services Corporation
05.2012 - 08.2020

Customer Service Representative

Work Source -Hub Cities Career Center
03.2012 - 05.2012

Greeter/Verifier/Operator- Medical Dept.

AltaMed Health Services Corporation
02.2005 - 03.2010

Medical Assistant Certificate -

American Career College

High School Diploma -

James A. Garfield Senior High School
Karla Torres