Karla Ximena Pla
San Salvador, El Salvador
Summary
Bilingual Call Center Representative with over 5 years of experience in account management, technical proficiency, sales and call center operations. Accustomed to working in fast peace environments with the ability to think quickly and confidently handle difficult situations. Ability to plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements to achieve company goals. Excellent interpersonal skills, ability to work well with others, in both supervisory or support staff roles.
Overview
11
11
years of professional experience
Work History
Sales and Customer Service Representative
The Office Gurus
La Libertad, El Salvador
07.2014 - Current
- Effectively managed a high-volume of inbound and outbound customer calls.
- Responded to all customer inquiries thoroughly and professionally.
- Coordinated with International departments and customers to address customers inquiries in a timely fashion, while quickly determining their needs.
- Answered customer questions about product features and functionality
- Routinely answered customer questions regarding merchandise and pricing, product advantages and Functionality
- Provided an elevated customer experience to generate a loyal clientele.
Technical Support Associate
Teleperformance
San Salvador , El Salvador
05.2013 - 02.2014
- Managed call flow and responded to technical support needs of customers while Multi-tasking trough multiple applications.
- Identified and solved technical issues with a variety of diagnostic tools.
- Researched, troubleshot and resolved complex problems independently.
- Engaged users and answered questions on website and in forums.
- Reviewed technical documentation and procedures.
- Managed customers' expectations and experience to a high degree of customer satisfaction.
- Assessed client's inquiries and aligned them with the best possible products and services to meet their needs.
Education
High School Diploma -
Hardin Valley Academy
Knoxville, Tennessee2011
Core Curriculum: Full-Time Intensive Program - English Laguage
English Language Instiute
Knoxville, Tennessee2010
Skills
- Articulate and well-spoken
- International sales support
- Creative problem solver
- Skilled in call center operations
- Adheres to customer service procedures
- Skilled in call center operations
- 40 WPM typing speed
- Accurate and detailed
- Ability to retain business and client confidentiality
- Inbound marketing, business recovery and sustainability
- Cost-effective procurement
Timeline
Sales and Customer Service Representative
The Office Gurus
07.2014 - Current
Technical Support Associate
Teleperformance
05.2013 - 02.2014
High School Diploma -
Hardin Valley Academy
Core Curriculum: Full-Time Intensive Program - English Laguage
English Language Instiute
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