Karla Yamileth Melendez Vasquez
Hempstead
Summary
Dedicated educational assistant with strong bilingual communication and empathy skills. Experienced in fostering positive learning environments and supporting diverse student needs.
Overview
4
4
years of professional experience
Work History
Educational Assistant
CP Nassau
Roosevelt
01.2025 - Current
- Supported educators in implementing individualized education plans for students with diverse learning needs.
- Assisted in classroom management, fostering a positive and inclusive learning environment.
- Collaborated with teachers to develop and adapt instructional materials for various subjects.
- Monitored student progress, providing feedback to educators on academic performance and behavioral issues.
- strong organizational and time management.
- empathy and understanding of diverse learning needs.
Customer Service Cashier
Macy's
Garden City, NY
10.2024 - 01.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product information and support.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
- provided exceptional phone support, resolving customer inquiries with clear communication and empathy.
Crew Member
Sonic Drive-in
Valley Stream, NY
03.2022 - 09.2024
- Delivered high-quality customer service in fast-paced environment.
- Operated point-of-sale system efficiently for accurate transaction processing.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members to ensure timely food preparation and delivery.
- Assisted in training new crew members on operational procedures and safety protocols.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
High School Diploma -
Hempstead High School
Hempstead, NYSkills
- problem solving and adaptability
- Strong organizational skills
- Fluent in Spanish and English
- Respects schedules and timelines
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Educational Assistant
CP Nassau
01.2025 - Current
Customer Service Cashier
Macy's
10.2024 - 01.2025
Crew Member
Sonic Drive-in
03.2022 - 09.2024
High School Diploma -
Hempstead High School