Objective involves pursuing opportunities in Retail Banking Sector as Personal Banker or Branch Manager, applying comprehensive banking experience to enhance service delivery.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Sr. Financial Services Specialist
Kitsap Bank
Port Orchard, WA
04.2021 - Current
Responsible for the originating and processing of Mortgage Loans
Perform all Platform duties to include the opening and servicing of accounts.
Actively Participate in gaining and deepening client relationships.
Provided support in all leadership responsibilities as it relates to the managing of the banks operation side in conjunction with the Branch Manager.
Branch Manager
Key Bank NA
10.2005 - 04.2021
Provide sales and service leadership within the Branch.
Accountable for driving new client acquisition, retention and client and employee satisfaction to meet or exceed branch goals.
Responsible for the active referring to branch partners within the different lines of businesses within Key.
Maintain an active calling plan for Book of Business client prospects with a focus on both consumer and business prospects.
Ensure that branch performance standards regarding client follow up, client relations and participate in client appreciation events.
Accountable for Risk Management and compliance for the branch within established parameters.
Account Executive
Full Spectrum Lending
06.2004 - 10.2005
Responsible for the successful Origination of Mortgage. Provide customers many loan solutions to their financial goals.
Branch Manager-Enumclaw
US Bank
Western Washington
11.2001 - 05.2004
Responsible for ensuring that the branch maintained production thru relationship selling and consistent follow up of existing customers and prospects.
Establish and communicate branch performance standards related to the maintaining and the growth of the clients within US Bank and the prospecting of new clients to the bank.
Active participation with Branch partners to include Mortgage and US Bank Investments, and to refer on a regular basis to such partners.
Ensure that Branch Compliance is maintained with industry standards.
Senior Personal Banking Officer
US Bank
Western Washington
12.1999 - 11.2001
Responsible for the generation of new client opportunities thru profiling existing customers as well as directing efforts to outbound calling.
Knowledgeable of Consumer and Commercial Underwriting criteria and the successful processing of such loans.
Model the Five Star Service Guarantee philosophy of servicing clients.
Manager
Rent A Center
Greater Seattle Area
11.1992 - 12.1999
Oversaw the total operations of various Rent A Center locations.
Responsible for varies budgeting tools to include Profit and Loss and to record and upload all financial data concerning the costs centers directly responsible for.
Engaged in the active training of new and existing direct reports within my direct control.
Accountable to recruiting and on boarding of new employees.
Ensured the accurate accounting of all merchandise held at the store locations via weekly audits.
Direct control of daily activities to include the scheduling of deliveries and service-related call concerning clients.
Teller/New Accounts
Key Bank NA
Kirkland
06.1990 - 11.1992
Responsibilities included the paying and receiving of customer transactions.
Engaged customer through the cross selling of Key Bank product and services.
As needed opened new accounts for new and existing clients within the bank.
Completed monthly branch audits.
Education
Bachelors in Arts - Business Marketing
Eastern Washington University
Cheney, Washington
06.1990
Skills
Extensive knowledge of consumer and commercial loan origination
Proficient at generating new clients thru the use of a sales tool involving the profiling
My Leadership Style is to lead by example and empower those to whom I lead to grow though self-discovery I empower those around me to work as a team to yield not only their success but the teams as well
Certification
US Bank Na, Loan Officer Training Program and Received Certificate of Completion.
Rent A Center, Completed course in Collection and Store Profitability and received Certificate.
Signature Circle Award-Key Bank NA 2013
Successfully Completion of Moody Lending Certification (KitsapBank).