Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karlee Ball

Copalis Crossing,WA

Summary

Efficient Family Time Program Manager with a proven track record at Connections, A Center for Healthy Families. Expert in program leadership and relationship building, successfully enhancing client engagement and operational efficiency. Skilled in onboarding and training, I foster team development while ensuring meticulous attention to detail in billing and invoicing processes.

Overview

11
11
years of professional experience

Work History

Family Time Program Manager

Connections, A Center for Healthy Families
04.2020 - 09.2025
  • Addressed and resolved technical, financial, and operational concerns by working with administrative team members.
  • Met with clients and other managers on regular basis to assess progress and make adjustments.
  • Coached and mentored team members on productivity and challenges.
  • Ensured accuracy of end of month billing and invoicing for the program.
  • Interacted with clients to identify business needs and requirements.

Administrative Assistant

Connections, A Center for Healthy Families
06.2017 - 04.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Opening and distributing mail to appropriate personnel.
  • Receipting in monies and depositing as appropriate.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Visitation Supervisor

Connections, A Center for Healthy Families
07.2014 - 06.2017
  • Provided supervised visitation between children and family members separated by the foster care system
  • Assisted biological parents encourage and maintain their family bonds while they pursued reunification.
  • Served as Acting Director of the visitation program when our Director was unavailable.
  • Provided safe and reliable transportation to and from visits.
  • Deescalated tense visits to provide positive environments for visitations.

Education

High School Diploma -

Decatur High School
Federal Way, WA
06.1980

Skills

  • Onboarding and training
  • Program leadership
  • Good judgment
  • Relationship building
  • Personnel management
  • Detail-oriented
  • Training and development
  • Flexible and adaptable
  • Attention to detail

Timeline

Family Time Program Manager

Connections, A Center for Healthy Families
04.2020 - 09.2025

Administrative Assistant

Connections, A Center for Healthy Families
06.2017 - 04.2020

Visitation Supervisor

Connections, A Center for Healthy Families
07.2014 - 06.2017

High School Diploma -

Decatur High School

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