Karlee Knight
Bessemer
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head Baker/Cake Decorator
KB's Sugar Rush
04.2024 - Current
- Designed and created custom cakes for various occasions, including weddings, birthdays, and special events
- Collaborated with clients to understand their vision and preferences for cake design, ensuring customer satisfaction
- Managed inventory of baking supplies and ingredients to ensure availability for upcoming orders
- Maintained a clean and organized work area in compliance with health and safety regulations
- Scaled recipes accurately to produce consistent results in taste and texture of baked goods
- Developed new flavors and recipes based on market trends and customer demands
- Decorated cupcakes, cookies, pastries, and other baked goods with creative designs using piping techniques
- Piped borders, flowers, lettering, or other decorative elements onto cakes using icing bags or tips
- Assembled tiered cakes by stacking layers securely while maintaining the integrity of the design
- Incorporated dietary restrictions or allergies into cake designs by utilizing alternative ingredients or substitutions as needed
- Maintained knowledge of current industry trends in cake decorating techniques through continuous learning opportunities such as workshops or online courses
- Closely followed client specifications regarding color schemes, themes, or specific decorations requested for each order
- Fulfilled multiple orders simultaneously while adhering to strict deadlines without compromising quality
- Cultivated positive relationships with customers through excellent communication skills during consultations
- Managed customer inquiries, order requests, and changes through effective communication via phone or email
Hostess/Cashier
Firebirds Wood Fired Grill
09.2019 - 12.2020
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service
- Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours
- Managed a high volume of phone calls while maintaining excellent phone etiquette standards
Kennel Assistant
Hope Animal Clinic
12.2019 - 04.2020
- Provided compassionate care and attention to animals in a kennel setting, ensuring their comfort and well-being
- Administered medications as directed by veterinarians, maintaining accurate records of dosage and frequency
- Monitored the health and behavior of animals, promptly reporting any concerns or changes to veterinary staff
- Maintained cleanliness and sanitation of kennels, exam rooms, and common areas to prevent the spread of disease
Assistant Manager
The Legacy Bar & Grille
10.2018 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Office Assistant
Patton's Plumbing, Heating & AC
06.2018 - 08.2019
- Managed and organized office supplies, ensuring efficient inventory levels and timely reordering
- Scheduled and coordinated meetings, appointments, and travel arrangements for executives
- Handled incoming calls, took messages, and directed inquiries to appropriate staff members
- Managed email correspondence by responding to inquiries promptly and forwarding important messages to relevant parties
- Managed office calendar/scheduling conflicts to optimize time management for executives
- Assisted in onboarding new employees by preparing necessary paperwork and coordinating orientation schedules
Waitress
The Legacy Bar & Grille
10.2017 - 07.2019
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
- Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
- Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
- Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
- Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service
Assistant Manager
Wyrestorm
02.2015 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Retail Sales Associate
Hollister.Co
03.2015 - 12.2015
Retail Sales Associate
Jessie's
01.2014 - 03.2015
Education
High school diploma -
Arlington High School
Arlington, TN05.2017
Skills
- Phone Etiquette
- Front Desk
- Calendar Management
- Host/Hostess
- Guest Services
- Personal Assistant Experience
- Conflict resolution
- Self motivation
- Customer service
- Teamwork
- Decision making
- Multitasking
- Organizational skills
- Restaurant experience
- Administrative experience
- Time management
- Office experience
- Leadership
- Management
- Bartending
- Communication skills
- Insurance sales
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Head Baker/Cake Decorator
KB's Sugar Rush
04.2024 - Current
Kennel Assistant
Hope Animal Clinic
12.2019 - 04.2020
Hostess/Cashier
Firebirds Wood Fired Grill
09.2019 - 12.2020
Assistant Manager
The Legacy Bar & Grille
10.2018 - 08.2019
Office Assistant
Patton's Plumbing, Heating & AC
06.2018 - 08.2019
Waitress
The Legacy Bar & Grille
10.2017 - 07.2019
Retail Sales Associate
Hollister.Co
03.2015 - 12.2015
Assistant Manager
Wyrestorm
02.2015 - 01.2016
Retail Sales Associate
Jessie's
01.2014 - 03.2015
High school diploma -
Arlington High School
Driver's License
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