Karlee Copas
Georgetown,KY
Summary
Proven leader and compassionate caregiver with a track record of enhancing customer satisfaction and streamlining operations at Sedona Taphouse. Skilled in elderly care, problem-solving, and sales communications, consistently exceeding sales targets. Demonstrates strong ethics and teamwork, significantly improving service delivery and operational efficiency.
Overview
13
13
years of professional experience
Work History
Caregiver
Family Members
08.2015 - 06.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
Manager
Sedona Taphouse
03.2021 - 05.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined scheduling processes, resulting in increased efficiency and productivity.
Sales Associate
Finnigans
06.2019 - 02.2020
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.
- Increased efficiency in meal service by streamlining food preparation processes and improving time management skills.
- Boosted sales revenue by developing and implementing strategic sales plans.
- Exceeded sales targets consistently by developing customized sales strategies tailored to individual client needs.
Manager
O’Charleys
10.2017 - 08.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Server
Buffalo Wild Wings
02.2014 - 10.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sales Associate
Claire’s
03.2011 - 07.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Henry Clay High School
Lexington, KY06.2013
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Dependable and Responsible
- Multitasking and Organization
- Strong Ethics
- Meal Preparation
- Retail Sales
- Sales communications
Timeline
Manager
Sedona Taphouse
03.2021 - 05.2023
Sales Associate
Finnigans
06.2019 - 02.2020
Manager
O’Charleys
10.2017 - 08.2019
Caregiver
Family Members
08.2015 - 06.2024
Server
Buffalo Wild Wings
02.2014 - 10.2016
Sales Associate
Claire’s
03.2011 - 07.2013
High School Diploma -
Henry Clay High School
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