Karlee Eckler
Ilion,NY
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service/Accounting Clerk
Destination Kia of Utica/Cooper Kia
Yorkville, NY
07.2021 - Current
- Resolved customer complaints regarding services or products in a professional manner.
- Answered customer inquiries over the phone and through email.
- Maintained an organized filing system for customer records and service requests.
- Performed data entry tasks related to sales, returns, accounts receivable.
- Handled cash transactions accurately according to established policies and procedures.
- Reconciled invoices for accuracy prior to sending them out for payment processing.
- Ensured all customer service standards are met at all times.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Participated in team meetings discussing ideas on how to better serve our customers' needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed invoices and payments in accordance with company policies and procedures.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Maintained accounts payable files and records in an organized manner.
- Entered data into accounting system to maintain accurate financial records.
- Prepared checks for payment of vendor invoices on a timely basis.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Monitored accounts receivable aging reports to ensure timely payments.
- Assisted with month-end closing activities as needed.
- Responsible for entering customer payments into the accounting software system.
- Maintained accurate records of accounts receivable and payable transactions.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Reconciled daily cash receipts with bank deposits.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Prepared and processed invoices, payments and bank deposits.
- Assisted in accounts receivable, payable and general ledger activities.
- Processed customer payments and updated billing records.
- Assisted with reconciling accounts payable and accounts receivable records.
- Researched discrepancies in customer accounts and took appropriate action to resolve issues.
- Reconciled daily cash receipts with the general ledger system.
- Analyzed credit card transactions and prepared deposits accordingly.
- Verified accuracy of invoices against purchase orders prior to sending out bills to customers.
- Reconciled bank accounts and processed payments from customers.
- Performed data entry of vehicle information into system for registration purposes.
- Assisted customers with questions about the titling process or fees associated with it.
- Handled payments from customers for taxes, registration fees.
Claims Processor
Metlife
Oriskany, NY
09.2010 - 04.2020
- Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures.
- Analyzed and evaluated claim forms, medical reports, bills, and other documents to ensure accuracy of data.
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Adhered to all applicable laws, regulations, and company standards while processing claims.
- Researched discrepancies between submitted documentation and actual records to identify errors or omissions.
- Corresponded with providers regarding any missing or incomplete documentation needed for successful adjudication of claims.
- Documented decisions on each claim based on research findings and applicable benefit plans.
- Maintained accurate records of all processed claims in accordance with departmental requirements.
- Assisted customers via telephone inquiries related to their specific claim status or general questions about the company's services.
- Resolved complex issues associated with denied or underpaid claims through negotiation with payers.
- Performed quality assurance reviews on completed work to ensure compliance with standards.
- Managed escalated customer complaints pertaining to denied or delayed payments in a timely manner.
- Provided technical guidance and training to new staff members regarding claim processing procedures.
- Performed additional duties as requested by management team.
- Verified claim data correctness in preparation for processing.
Education
High School Diploma -
Central Valley Academy
Ilion, NY06-2004
Some College (No Degree) -
Mohawk Valley Community College
Utica, NYSome College (No Degree) -
University of Maryland - Baltimore
Baltimore, MDSkills
- Complaint Handling
- Payment management
- Customer Relationship Management
- Team training and development
- Company policy adherence
- Customer Engagement
- Presentation Skills
- Team Collaboration
- Troubleshooting
- Customer queries
- Research capabilities
- Call Control
Certification
- Microsoft Office Specialist (MOS) - Microsoft. WORD EXCEL, PowerPoint
Timeline
Customer Service/Accounting Clerk
Destination Kia of Utica/Cooper Kia
07.2021 - Current
Claims Processor
Metlife
09.2010 - 04.2020
- Microsoft Office Specialist (MOS) - Microsoft. WORD EXCEL, PowerPoint
High School Diploma -
Central Valley Academy
Some College (No Degree) -
Mohawk Valley Community College
Some College (No Degree) -
University of Maryland - Baltimore
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