Karlee Hanchey
Chesterfield Court House,VA
Overview
8
8
years of professional experience
Work History
Licensing Specialist
McKesson
09.2022 - 03.2025
- Accomplished successful renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation.
- Developed comprehensive training materials for new team members, ensuring consistent understanding of licensing policies and procedures.
- Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
- Enhanced cross-functional collaboration between departments through effective communication and coordination of licensing activities.
- Served as primary point of contact for regulatory agencies, fostering positive relationships that facilitated smooth communications during inspections or audits.
Medical Assistant
OrthoVirginia
09.2020 - 08.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Receptionist
OrthoVirginia
09.2019 - 09.2020
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved patient problems and complaints.
Call Center Representative
OrthoVirginia
03.2019 - 09.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer requests, scheduling and handling medical appointments
Medical Assistant
OrthoVirginia
05.2017 - 02.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Education
Matoaca High School
Chesterfield, VaSurgical Technology
Chester Career College
Chester, VaSkills
- License management
- Teamwork and collaboration
- Customer service
- Time management
- Strong oral and written communication
- Ability to quickly process and apply new concepts and skills
Timeline
Licensing Specialist
McKesson
09.2022 - 03.2025
Medical Assistant
OrthoVirginia
09.2020 - 08.2022
Receptionist
OrthoVirginia
09.2019 - 09.2020
Call Center Representative
OrthoVirginia
03.2019 - 09.2019
Medical Assistant
OrthoVirginia
05.2017 - 02.2019
Matoaca High School
Surgical Technology
Chester Career College
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